Opportunity at
GoustoCustomer Service Representative
This is a full-time, on-site customer service role that involves dealing with customers about goods and services, answering their questions and settling complaints. The representative communicates…
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About This Role
This is a full-time, on-site customer service role that involves dealing with customers about goods and services, answering their questions and settling complaints. The representative communicates by phone or face to face, takes and enters orders, processes account closures and records the details of complaints. After an issue is raised, the representative confirms the fix has worked. Billing and service complaints are settled through exchanges, refunds or bill corrections. Every…
Job Description
This is a full-time, on-site customer service role that involves dealing with customers about goods and services, answering their questions and settling complaints. The representative communicates by phone or face to face, takes and enters orders, processes account closures and records the details of complaints.
After an issue is raised, the representative confirms the fix has worked. Billing and service complaints are settled through exchanges, refunds or bill corrections. Every contact is logged, including the inquiry or complaint details, remarks and steps taken. Duties also include filling in contract paperwork, updating addresses and processing service termination requests on a computer.
The qualifications are knowledge areas: service principles such as assessing needs, quality benchmarks and measuring satisfaction; English language accuracy in spelling, grammar and vocabulary; administrative and office procedures including file handling, form design and word processing; and computing knowledge spanning hardware and software. The person should listen carefully, keep precise records and resolve routine service problems clearly.
Responsibilities
- Answer product and service questions from customers
- Settle customer complaints by phone or in person
- Take and key in orders and handle account closures
- Verify that corrective steps have resolved the customer's problem
- Settle billing or service disputes through exchanges, refunds or bill corrections
- Log inquiries, complaints and the actions taken
- Complete contracts, address changes and termination requests on a computer
Requirements
- Understanding of needs assessment and service quality standards
- Strong written and spoken English
- Competence with administrative procedures and record-keeping
- Working knowledge of computers and common software
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is a location stated?
The posting does not give a specific location. The listing is marked on-site and full-time.
What does the role involve day to day?
The representative answers inquiries, resolves complaints, takes or enters orders and keeps records of each customer contact.
Is a salary stated?
The posting does not state a salary.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
