Remote opportunity at
OneVision ResourcesCustomer Service Representative
OneVision Resources is seeking a full-time Client Concierge to serve as the initial point of contact for homeowners seeking technical assistance. In this remote position, the…
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About This Role
OneVision Resources is seeking a full-time Client Concierge to serve as the initial point of contact for homeowners seeking technical assistance. In this remote position, the employee sets the emotional tone for support interactions, ensuring callers feel immediately recognized, valued, and assured. The organization collaborates with a nationwide network of installers to deliver support when residential technology fails. This role is well-suited for individuals who prioritize genuine human connection over…
Job Description
OneVision Resources is seeking a full-time Client Concierge to serve as the initial point of contact for homeowners seeking technical assistance. In this remote position, the employee sets the emotional tone for support interactions, ensuring callers feel immediately recognized, valued, and assured. The organization collaborates with a nationwide network of installers to deliver support when residential technology fails.
This role is well-suited for individuals who prioritize genuine human connection over rigid scripts and corporate phone presence. Responsibilities include answering and screening incoming telephone requests, directing callers to Technology Specialists, guiding non-member clients through membership choices without high-pressure sales tactics, and logging client data in a web-based ticketing system.
Responsibilities
- Establish the First-Minute Experience by acknowledging both technical problems and associated stress
- Answer, screen, and forward incoming telephone support requests to Technology Specialists
- Navigate critical moments by handling frustrated or untrusting homeowners
- Guide non-member clients through support options and membership packages using active listening
- Maintain the web-based ticketing system by documenting support events and client data accurately
Requirements
- Display emotional attunement to detect confusion or stress and adjust tone dynamically
- Create confidence by framing next steps as care rather than process
- Demonstrate an unwavering work ethic with attention to detail and self-starter mentality
Qualifications
- Prior background in hospitality, retail, or care-based roles
- Familiarity with CRM or ticketing software
- Genuine passion for consumer technology and willingness to learn
Core Skills
Benefits
- MacBook laptop provided by the company
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote with a supportive work-from-home environment.
What is the employment type and schedule?
It is a full-time position requiring 40 hours per week. Shifts vary and cover weekdays and weekends between 7:00 AM and 10:00 PM EST.
What salary does the position offer?
The posting does not specify the salary amount, though it mentions compensation is geography-based and competitive.
What equipment is provided for the job?
The company provides a MacBook laptop, while employees must supply their own headset and separate monitor.
Sample Interview Questions
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