Remote opportunity at
Ninja Partners LLCCustomer Service Representative II (Seasonal)
Ninja Partners LLC seeks a Customer Service Representative II (Seasonal) for a remote contract position. This role involves assisting users of a United States tax-filing platform…
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About This Role
Ninja Partners LLC seeks a Customer Service Representative II (Seasonal) for a remote contract position. This role involves assisting users of a United States tax-filing platform via telephone, email, and chat. The job duties include providing detailed product and service details, addressing complex challenges efficiently, maintaining CRM documentation, following up on solutions, handling escalations, and meeting specific performance key performance indicators. Representatives also help users navigate tax and financial details,…
Job Description
Ninja Partners LLC seeks a Customer Service Representative II (Seasonal) for a remote contract position. This role involves assisting users of a United States tax-filing platform via telephone, email, and chat.
The job duties include providing detailed product and service details, addressing complex challenges efficiently, maintaining CRM documentation, following up on solutions, handling escalations, and meeting specific performance key performance indicators. Representatives also help users navigate tax and financial details, troubleshoot application errors, and explain necessary filing documents.
This opportunity suits professionals with prior client-facing support experience who can remain calm and patient under pressure, particularly during high-stress situations involving financial or tax matters.
Responsibilities
- Respond promptly and professionally to client questions through up to two communication channels
- Provide in-depth information regarding services and products
- Resolve complex customer issues efficiently and follow up to guarantee satisfaction
- Accurately document all interactions inside the organization customer relationship management system
- Handle case escalations to management or higher-tier support
- Manage high-pressure situations with composure
- Adhere to internal procedures and meet key performance indicator targets
- Participate in ongoing learning modules and training programs
- Collaborate across departments and maintain a positive attitude
- Provide phone and chat assistance for a US tax-filing platform, addressing topics such as refund statuses, W-2s, and tax documents
- Assist users with account, payment, and application troubleshooting
- Explain financial and tax data in simple conversational language
Requirements
- Minimum of two years of customer-facing support experience
- Experience providing support over the phone
- Ability to explain complicated information in simple terms
- Competency in knowing when to escalate an issue rather than guessing an answer
- Experience managing stressful customer interactions patiently and professionally
- Availability during tax season, including specific evenings and weekends during peak periods
- Bring-your-own-device work setup
Qualifications
- Prior background in tax software, tax preparation, fintech, insurance, banking, or other regulated financial products
Core Skills
Benefits
- Compensation of 16 dollars per hour
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the work setup is remote and uses a bring-your-own-device approach.
What is the pay rate for this role?
The position pays sixteen dollars per hour.
What kind of experience is required?
Candidates must have at least two years of customer-facing support experience, including telephone support and handling stressful situations.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.