Remote opportunity at
Sidecar HealthCustomer Service Representative, Member Care (Part-Time/ 11am-4pm EST)
Sidecar Health is a company working to transform healthcare in the United States by offering health insurance designed to make care more transparent, affordable, and accessible.…
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About This Role
Sidecar Health is a company working to transform healthcare in the United States by offering health insurance designed to make care more transparent, affordable, and accessible. The organization is hiring a part-time remote Customer Service Representative, Member Care to join the team. In this role, personnel act as the primary point of contact for members seeking assistance with plan navigation, Benefit Amounts, and claim inquiries. The position requires handling inquiries…
Job Description
Sidecar Health is a company working to transform healthcare in the United States by offering health insurance designed to make care more transparent, affordable, and accessible. The organization is hiring a part-time remote Customer Service Representative, Member Care to join the team.
In this role, personnel act as the primary point of contact for members seeking assistance with plan navigation, Benefit Amounts, and claim inquiries. The position requires handling inquiries via phone calls, chats, and tickets with efficiency and empathy. Ideal candidates possess strong problem-solving skills, adaptability, and a customer service background, with the ability to navigate a fast-moving environment.
Candidates must reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah. The position features a shift time of 11:00 AM to 4:00 PM Eastern Time, with a start date of November 16. A mandatory four-week paid training period takes place from 9:00 AM to 5:30 PM Eastern Time.
Responsibilities
- Manage inbound chats and calls from members regarding plan benefits, Benefit Amounts, and obtaining reimbursements for low-cost care
- Address and resolve member complaints and issues with accuracy, empathy, and a positive mindset
- Develop rapport with members through attentive listening and clear communication
- Adhere to established standard operating procedures and policies while keeping precise records
- Contribute to process improvements and operational feedback as the product and member base scale
Requirements
- Reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah
- Attend the full four-week paid training period scheduled from 9:00 AM to 5:30 PM Eastern Time
- Work the scheduled shift from 11:00 AM to 4:00 PM Eastern Time
- Maintain a private, quiet, distraction-free workspace with minimal background noise for confidential calls
- Possess a reliable, high-speed internet connection
- Give uninterrupted attention to member communications during scheduled shifts and training
Qualifications
- High school diploma or equivalent
- Bachelor's degree
- Strong background in customer service
- Experience in healthcare, insurance, or claims processing
- Bilingual fluency in English and Spanish
- Familiarity with chat or ticketing support applications
Core Skills
Benefits
- Competitive hourly wage of $20.00
- Medical coverage starting on day one with 100% of the premium paid by Sidecar Health for employees and dependents
- Choice between an HSA-eligible plan or a zero-dollar deductible plan
- Monthly expense reimbursement of $50 for internet
- Monthly expense reimbursement of $50 for phone
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote, but applicants must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah.
What is the schedule for this job?
The shift time is 11:00 AM to 4:00 PM Eastern Time. Additionally, there is a mandatory four-week paid training period running from 9:00 AM to 5:30 PM Eastern Time.
What is the hourly wage?
The hourly wage for this position is $20.00.
What education is required?
A high school diploma or equivalent is required, while a bachelor's degree is preferred.
Sample Interview Questions
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