Remote opportunity at
New Era TechnologyCustomer Service Representative
New Era Technology is hiring a Customer Service Representative to support inbound client needs within the group savings and retirement sector of an insurance company. Operating…
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About This Role
New Era Technology is hiring a Customer Service Representative to support inbound client needs within the group savings and retirement sector of an insurance company. Operating on a remote basis, this role focuses on assisting participants with their employer-sponsored retirement plans, processing transactions like withdrawals and deposits, resolving complaints, and maintaining positive client relationships. New Era Technology is a global enterprise comprising over 3,000 professionals that delivers end-to-end technology solutions…
Job Description
New Era Technology is hiring a Customer Service Representative to support inbound client needs within the group savings and retirement sector of an insurance company. Operating on a remote basis, this role focuses on assisting participants with their employer-sponsored retirement plans, processing transactions like withdrawals and deposits, resolving complaints, and maintaining positive client relationships. New Era Technology is a global enterprise comprising over 3,000 professionals that delivers end-to-end technology solutions to securely connect people, places, and information.
This part-time or permanent position requires a minimum of 20 hours weekly, with scheduling flexibility up to 37.5 hours per week on a Monday through Friday schedule. Shift rotations occur between 8 AM and 8 PM, and occasional overtime may become available. Ideal candidates possess strong bilingual proficiency in both English and French, excellent communication abilities, and solid multitasking skills. Team members receive paid training, necessary computer equipment, and opportunities to join a collaborative environment with professional development support.
Responsibilities
- Handle inbound participant inquiries regarding employer-sponsored savings and retirement plans
- Assist clients with transactions including deposits, withdrawals, and retirement rollovers
- Provide general information about the organization and direct clients to specialists as needed
- Receive, understand, and resolve complaints while offering effective solutions
- Maintain professional client relationships through consistent follow-up
- Identify and recommend process enhancements to improve services
- Adhere strictly to information security guidelines to protect data integrity and confidentiality
Requirements
- High school diploma or equivalent
- 1 to 3 years of customer support experience with a focus on opening support tickets and resolving telephone inquiries
- Bilingual fluency in English and French, both spoken and written
- Working knowledge of Microsoft Office Suite applications including Word, Excel, Outlook, SharePoint, and PowerPoint
- Ability to type between 30 and 40 words per minute and work sitting down for extended periods
Qualifications
- Prior familiarity with Genesys Cloud CX
- Product knowledge relating to group savings and retirement plans
Core Skills
Benefits
- Computer equipment provided
- Paid training and quick onboarding
- Starting compensation between $19 and $21 per hour
- Two paid sick days after completing three months of employment
- Two weeks of vacation
- RRSP program eligibility after six months
- Group insurance coverage available after three months
- Paid holidays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting states that this role will be performed remotely.
What is the expected compensation for this job?
The starting salary ranges from $19 to $21 per hour (CAD), though another section of the posting notes a pay range of $20 to $22 CAD.
What are the working hours?
Scheduled hours require a minimum of 20 hours weekly with flexibility to work up to 37.5 hours weekly, typically Monday through Friday on a rotational shift basis between 8 AM and 8 PM.
Are language skills required?
Yes, fluency in both English and French, spoken and written, is required.
Sample Interview Questions
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