Remote opportunity at
SnapscaleCustomer Service Representative (Spanish Bilingual)
Snapscale is hiring a Spanish Bilingual Customer Service Representative to provide support for US-based clinics. In this remote position, the chosen candidate acts as a primary…
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About This Role
Snapscale is hiring a Spanish Bilingual Customer Service Representative to provide support for US-based clinics. In this remote position, the chosen candidate acts as a primary contact for patients, managing patient coordination and administrative duties while maintaining strict confidentiality and documentation accuracy. This opportunity suits organized and detail-oriented individuals who possess strong interpersonal abilities and can communicate effectively in both English and Spanish.
Job Description
Snapscale is hiring a Spanish Bilingual Customer Service Representative to provide support for US-based clinics. In this remote position, the chosen candidate acts as a primary contact for patients, managing patient coordination and administrative duties while maintaining strict confidentiality and documentation accuracy. This opportunity suits organized and detail-oriented individuals who possess strong interpersonal abilities and can communicate effectively in both English and Spanish.
Responsibilities
- Manage new patient intake and enrollment procedures
- Answer incoming telephone calls and address patient questions
- Book and reschedule patient visits promptly
- Reply to patient text messages and emails in a timely manner
- Update and maintain patient files utilizing EMR software
- Maintain privacy and ensure precise documentation
Requirements
- Fluency in written and spoken Spanish and English
- At least six months of BPO experience working on a Spanish bilingual account
- Readiness to support US-based physicians and clinics
- Aptitude to learn insurance verification, EMR and EHR platforms, inbound and outbound calling, and patient confirmation workflows
- Strong empathy and interpersonal communication skills
- High level of reliability, organization, and attention to detail
- Quiet remote workspace equipped with a stable internet connection
Qualifications
- Prior experience in a healthcare account
- Background in performing insurance verification
Core Skills
Benefits
- Health Maintenance Organization coverage
- Competitive salary
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Pathways for career advancement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role requiring a quiet workspace and a stable internet connection.
What experience is required for this job?
Applicants must have a minimum of six months of BPO experience in a Spanish bilingual account, along with fluency in both English and Spanish.
What salary does Snapscale offer?
The source posting does not specify the salary for this position, though it does mention competitive pay.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.