Remote opportunity at
AssignarCustomer Solutions Manager
Assignar seeks a full-time Customer Solutions Manager to join their remote team in Australia, with a preference for candidates based in Sydney, Brisbane, or the Gold…
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About This Role
Assignar seeks a full-time Customer Solutions Manager to join their remote team in Australia, with a preference for candidates based in Sydney, Brisbane, or the Gold Coast. This is a mid-to-senior level position requiring regular travel for east coast day trips to customer sites. Assignar is a construction technology company founded in 2014 that provides an operating system for contractors to manage crews, equipment, and financial workflows in a single…
Job Description
Assignar seeks a full-time Customer Solutions Manager to join their remote team in Australia, with a preference for candidates based in Sydney, Brisbane, or the Gold Coast. This is a mid-to-senior level position requiring regular travel for east coast day trips to customer sites. Assignar is a construction technology company founded in 2014 that provides an operating system for contractors to manage crews, equipment, and financial workflows in a single platform.
In this role, you will manage the complete customer lifecycle from the sales kickoff onward rather than handing off accounts after implementation. You will lead software implementations, configure systems using AI tools, establish initial workflows like payroll, train users, maintain customer environments, and drive ongoing adoption. Success is evaluated through time-to-first-workflow, progress toward 12-month customer goals, user adoption across field, operations, and finance teams, completed quarterly reviews, and retention targets.
This position suits professionals with strong project management backgrounds and experience guiding B2B software clients through implementations. You will work with various software and tools including Assignar, Asana, Salesforce, Linear, JustCall, and AI platforms. Assignar values an AI-first approach and offers opportunities for career progression into senior roles, solutions engineering, or sales.
Responsibilities
- Manage customer accounts from sales kickoff through implementation and ongoing growth
- Develop project plans, oversee builds using AI tools, and handle data setup and testing
- Establish 12-month objectives with customers during the initial kickoff
- Deliver training programs, conduct on-site days, and train new client team members
- Maintain and configure client environments, workflows, forms, and user permissions
- Conduct quarterly success reviews to evaluate business outcomes and system utilization
- Monitor accounts for risk signals and proactively address issues to prevent churn
Requirements
- Experience taking B2B software customers from kickoff to go-live
- Familiarity with payroll and finance workflows such as enterprise agreements, pay rates, cost codes, and job costing
- Hands-on technical capability to configure software independently
- Project management skills to lead multi-month rollouts with clear timelines and owners
- Willingness to travel regularly for day trips to customer sites
Qualifications
- Prior implementation experience specifically within payroll, ERP, finance, or construction software
Core Skills
Benefits
- Opportunity to own the entire customer relationship from pre-signature through renewals
- Build deep finance expertise working alongside Solutions Engineers on complex rollouts
- Clear career pathways into Senior CSM, Solutions Engineering, or Sales
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Customer Solutions Manager position located?
The role is fully remote within Australia, with candidates in Sydney, Brisbane, or the Gold Coast preferred. It also involves regular travel for east coast day trips to customer sites.
What is the employment type for this role?
This is a full-time position.
What is the salary for this position?
The salary is not specified in the job posting.
What does the hiring process look like?
The quick and practical hiring process includes a 30-minute phone screen with the Head of People & Culture, a 45 to 60-minute interview with the VP of Sales regarding implementation experience, and a final conversation with the CEO.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.