Remote opportunity at
EskoCustomer Success Architect
TraceGains, an enterprise operating within Veralto Corporation's Product Quality & Innovation segment, seeks a Customer Success Architect to operate on a remote basis. This remote position…
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About This Role
TraceGains, an enterprise operating within Veralto Corporation's Product Quality & Innovation segment, seeks a Customer Success Architect to operate on a remote basis. This remote position reports directly to the Director of Customer Success, Delivery, and involves collaborating closely with clients to guarantee successful product onboarding, implementation, and ongoing retention. The person in this role will consult directly with buyers to align software functionalities with their specific operational needs, business…
Job Description
TraceGains, an enterprise operating within Veralto Corporation's Product Quality & Innovation segment, seeks a Customer Success Architect to operate on a remote basis. This remote position reports directly to the Director of Customer Success, Delivery, and involves collaborating closely with clients to guarantee successful product onboarding, implementation, and ongoing retention.
The person in this role will consult directly with buyers to align software functionalities with their specific operational needs, business environments, and objectives. Responsibilities include translating client aspirations into structured action plans, overseeing project milestones, clarifying project scope, and resolving potential challenges. This professional also serves as a primary advocate for the user base, coordinating internally with sales, marketing, support, research and development, and customer success departments.
The position is suited for individuals with a background in client-facing interactions and customer success who possess strong project coordination abilities. The annual salary spans from $80,000 to $115,000, and the role qualifies for bonus pay alongside a comprehensive insurance and retirement benefits package.
Responsibilities
- Partner directly with buyers to facilitate onboarding, software implementation, and retention
- Translate client objectives into actionable steps and coordinate project milestones
- Manage project scope, handle competing priorities, and ensure smooth handoffs
- Connect product capabilities to user workflows to build confidence in new processes
- Act as a client advocate by listening to concerns and adjusting expectations when necessary
- Collaborate internally with customer success, sales, support, product, research and development, and configuration specialists
- Establish trusted relationships with user personnel and executive sponsors
- Share customer insights internally to enhance implementation practices and overall user experience
Requirements
- Possess 3 to 5 years of client-facing experience
- Bring a customer success background with a passion for helping users achieve goals
- Demonstrate strong project-coordination and interpersonal skills
- Manage priorities, clarify scope, and navigate difficult conversations constructively
- Be available to travel up to 10% of the time to client sites, company events, and industry seminars, which may involve overnight stays
Qualifications
- Hold a B.S. or B.A. degree, which is strongly preferred
- Bring experience guiding customer implementations, specifically within a SaaS setting
- Have technical experience in food and beverage, quality, research and development, or supply chain industries
Core Skills
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Bonus pay eligibility
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this role is located in US-Remote.
What is the salary range for the Customer Success Architect?
The annual compensation range is between $80,000 and $115,000, and the position is also eligible for bonus pay.
What travel is required for this role?
The job requires 10% travel to client sites, department meetings, company events, and industry seminars, which may include overnight stays.
What education is preferred for applicants?
A Bachelor of Science (B.S.) or Bachelor of Arts (B.A.) degree is strongly preferred.
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