Remote opportunity at
VoltusCustomer Success Associate
Voltus is an energy company that helps commercial and industrial customers earn money from their operational flexibility by taking part in demand response programs in energy…
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About This Role
Voltus is an energy company that helps commercial and industrial customers earn money from their operational flexibility by taking part in demand response programs in energy markets. This Customer Success Associate position is built around onboarding new customer sites so they can start participating in the market and earning. The stated goal is to bring each site live in under 100 days. The associate owns onboarding projects from a signed…
Job Description
Voltus is an energy company that helps commercial and industrial customers earn money from their operational flexibility by taking part in demand response programs in energy markets. This Customer Success Associate position is built around onboarding new customer sites so they can start participating in the market and earning. The stated goal is to bring each site live in under 100 days.
The associate owns onboarding projects from a signed contract through to a live site. That covers data gathering, enrollment paperwork, hardware setup and testing, all kept on schedule across the sales, field engineering, market and dispatch teams. The associate is the customer's main point of contact during this stage and sets expectations early about what program participation will require from the customer's site team.
The role does not end at go-live. The associate remains in the account group for the whole customer relationship, helping with dispatch events, sign-ups and seasonal changes. Renewals and the commercial relationship belong to Sales Directors, and the position carries no quota. The associate works alongside a regional group of roughly four Sales Directors and may cover more than one market.
Candidates should have two-plus years of client-facing work, such as customer success, onboarding rollout, account handling or project coordination. Experience running projects with numerous working pieces and many stakeholders is central, along with comfort acting as the face of the company and delivering news a customer may not want to hear. The posting also values people who look for ways to improve processes and who show real interest in the energy transition.
Responsibilities
- Manage onboarding from signed contract to go-live and update each site's status regularly
- Keep work moving between the sales, field engineering, market and dispatch teams
- Stay in daily contact with site staff, ops managers and energy champions about curtailment strategy, paperwork and equipment installs
- Help customers get through dispatch events and chase up any site that falls short of expectations
- Find and fix bottlenecks in onboarding through better handoffs, clearer templates or tighter tracking
Requirements
- Two or more years in a customer-facing job such as customer success, onboarding, rollout, account management or project management
- A record of owning multi-stakeholder projects and keeping them organized
- Comfort setting expectations with customers, including unwelcome ones
- Persistence and diplomacy in getting other teams to move without direct authority over them
- Authentic enthusiasm for the energy transition and for shaping the role over time
Qualifications
- Experience with Salesforce or a similar CRM
- Working knowledge of Google Workspace and Excel
Core Skills
Benefits
- Base pay of $70,000 to $74,000 per year, based on experience
- 10 percent bonus paid annually, plus equity
- Flexible leave for full-time staff, plus parental leave
- A comprehensive benefits package covering health, wellness and financial security
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting lists the role as remote. Voltus describes itself as an all-remote workplace, and new hires need work authorization where they live, which the posting places in the US or Canada.
What is the base salary?
The posting gives base pay of $70,000 to $74,000 per year, depending on experience. It also mentions a 10 percent annual bonus and equity.
Does the role have a sales quota?
No. The posting states that the role has no quota, because Sales Directors own renewals and the commercial relationship.
Does Voltus sponsor visas for this role?
The posting says the company does not offer visa or transfer sponsorship to new hires.
What experience does the posting ask for?
The posting wants two-plus years in a client-facing job like customer success, onboarding or project management, plus experience with Salesforce or a similar CRM.
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