Remote opportunity at
SleekCustomer Success - Australia Clients
Sleek handles back-office tasks for micro businesses through its own software and AI. It operates three areas: corporate secretarial services, accounting and bookkeeping, and fintech payments.…
Career Tools
About This Role
Sleek handles back-office tasks for micro businesses through its own software and AI. It operates three areas: corporate secretarial services, accounting and bookkeeping, and fintech payments. Founded in 2017, it serves about 15,000 customers with roughly 500 staff across Singapore and Hong Kong, plus Australia and the UK, and holds B Corp status. This Customer Success position covers Australian clients. The goal is to meet renewal-rate and cash-collection goals by…
Job Description
Sleek handles back-office tasks for micro businesses through its own software and AI. It operates three areas: corporate secretarial services, accounting and bookkeeping, and fintech payments. Founded in 2017, it serves about 15,000 customers with roughly 500 staff across Singapore and Hong Kong, plus Australia and the UK, and holds B Corp status.
This Customer Success position covers Australian clients. The goal is to meet renewal-rate and cash-collection goals by renewing contracts, spotting upsell and upgrade options, and keeping satisfaction high at every renewal. The person investigates customer cases from start to finish, coordinates accounting, corporate secretarial, product and data colleagues to resolve issues, and runs the pipeline with data through CRM and reporting tools.
Candidates need at least eight years in renewals or customer success, a record of hitting renewal and cash targets in B2B SaaS or services, and strong English for Australian clients. The candidate must be located in the Philippines. Sleek also looks for ownership, humility, structured thinking, data-led decisions and kind handling of hard conversations. The process lasts up to three weeks and covers a career review, a behavioural interview, and offer and reference calls.
Responsibilities
- Meet renewal-rate goals each month for the Australian client book
- Maintain and lift satisfaction scores through each renewal
- Investigate customer cases end to end and drive resolution with other teams
- Hit monthly cash collection goals through renewals, upsells and upgrades
- Manage the book of business and pipeline in CRM and reporting tools
- Put ticket fixes and proactive outreach first
- Share best practice across the Customer Success team
Requirements
- Minimum of eight years in renewal or customer success management
- Based in the Philippines
- Record of meeting renewal and cash collection goals in B2B SaaS or services
- Experience managing a pipeline with clean CRM data and forecasts
- Ability to work with product, finance and operations to fix customer issues
- Strong written and spoken English for Australian clients
Qualifications
- Recent evidence of ownership, humility and handling tough conversations kindly
Core Skills
Benefits
- Option to work from home with flexible hours
- Ability to work remotely from anywhere for one month a year
- Competitive market salary and generous paid time off
- Share ownership plan for eligible staff
- Training programmes and work on a regional AI centre
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where must the candidate be located?
The posting requires the candidate to be based in the Philippines.
How long is the interview process?
The company expects it to take no more than three weeks, with a career review, a behavioural interview and reference calls.
What experience is required?
At least eight years in renewals or customer success, with a record of meeting renewal and cash targets.
Is a salary figure listed?
No. The posting mentions competitive market pay but gives no amount.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.