Remote opportunity at
Cengage GroupCustomer Success Consultant
Cengage Group is seeking a Customer Success Consultant for a remote, full-time position with a base salary ranging from USD 67,000 to USD 87,100 per year,…
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About This Role
Cengage Group is seeking a Customer Success Consultant for a remote, full-time position with a base salary ranging from USD 67,000 to USD 87,100 per year, plus a target variable compensation of USD 35,000 annually. Cengage is a global education technology company that has operated for over one hundred years, offering affordable digital products and services such as MindTap and Cengage Unlimited to students across secondary education, higher education, workforce…
Job Description
Cengage Group is seeking a Customer Success Consultant for a remote, full-time position with a base salary ranging from USD 67,000 to USD 87,100 per year, plus a target variable compensation of USD 35,000 annually. Cengage is a global education technology company that has operated for over one hundred years, offering affordable digital products and services such as MindTap and Cengage Unlimited to students across secondary education, higher education, workforce skills, English language teaching, and research markets.
In this role, the consultant acts as a trusted advisor and primary point of contact for assigned accounts within a specific territory. Responsibilities include building relationships, driving product adoption, hitting revenue and retention goals, and managing customer success plans. The position requires frequent travel between 20 to 30 percent of the time using both air and car transportation. Applicants are considered regardless of protected classifications, and accommodations are available for candidates with disabilities.
Responsibilities
- Serve as the designated point of contact to build enduring relationships throughout the customer lifecycle
- Retain and renew accounts to meet or exceed revenue targets
- Design and execute tailored success plans to boost product usage and achieve customer goals
- Deliver proactive training and guidance based on usage data and established methodologies
- Represent clients during the resolution of high-severity issues for timely outcomes
- Perform routine health checks to evaluate value realization and spot expansion opportunities
- Examine customer data to identify potential risks, renewal obstacles, and upsell paths
Requirements
- Demonstrated ability to quickly learn and master new software systems and applications
- Strong communication and presentation abilities
- Analytical capabilities to translate data into actionable insights
- Capacity to explain technical ideas clearly in a business-friendly manner
- Skill in managing and prioritizing multiple customer needs concurrently
- Availability to travel between 20 and 30 percent of the time by air and car
Qualifications
- Bachelor's degree
- Five or more years of experience working in a Customer Success or Sales role
- Background in Educational Technology or Higher Education
- Familiarity with the higher education landscape and Learning Management Systems
Core Skills
Benefits
- Participation in the company variable Sales incentive compensation program with an annual target of USD 35,000
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote and open to hiring anywhere in the United States, with a preference for geographies where the company holds substantial market share.
What is the salary range for this role?
The base pay range is USD 67,000 to USD 87,100 per year, and the position is eligible for a variable sales incentive compensation program with an annual target of USD 35,000.
Does the job require travel?
Yes, there is a requirement to travel between 20 and 30 percent of the time by both air and car.
Sample Interview Questions
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