Remote opportunity at
DISQOCustomer Success Director
DISQO operates as an advertising intelligence provider that measures brand and performance outcomes across different media channels to support data-driven marketing choices. Serving numerous major brands,…
Career Tools
About This Role
DISQO operates as an advertising intelligence provider that measures brand and performance outcomes across different media channels to support data-driven marketing choices. Serving numerous major brands, agencies, and media partners, the company integrates AI tools into daily workflows to automate routine tasks and enhance strategic problem-solving. DISQO seeks a Customer Success Director for a senior individual-contributor position focused on managing critical client relationships and elevating team operations. This role suits…
Job Description
DISQO operates as an advertising intelligence provider that measures brand and performance outcomes across different media channels to support data-driven marketing choices. Serving numerous major brands, agencies, and media partners, the company integrates AI tools into daily workflows to automate routine tasks and enhance strategic problem-solving. DISQO seeks a Customer Success Director for a senior individual-contributor position focused on managing critical client relationships and elevating team operations.
This role suits an experienced professional who prefers deepening their craft and ownership rather than advancing through traditional management hierarchies. The person in this position will handle a curated portfolio of high-value, highly complex accounts involving multi-year commitments and executive-level interactions. Operating within an AI-native culture, the individual will use advanced artificial intelligence applications to drive portfolio velocity and client value while setting a benchmark for team competencies. Responsibilities extend beyond standard client management to include mentoring peers, shaping department playbooks, and advocating for the customer across product and sales divisions.
Responsibilities
- Manage a targeted portfolio of major, revenue-critical accounts with multi-year and multi-stakeholder structures
- Build and sustain relationships with VP and C-suite client champions beyond day-to-day contacts
- Handle strategic, contractually complex, or at-risk accounts with executive-level credibility and calm judgment
- Represent the customer perspective in product, sales, and leadership discussions
- Demonstrate advanced daily use of AI tools to build custom skills, agents, and artifacts for client value and efficiency
- Coach other customer success managers on account strategy, difficult conversations, commercial acumen, and AI utilization
- Develop expert-level fluency in the company platform, research methodologies, and client industries
- Contribute to process improvements by building playbooks, templates, and AI-powered workflows
Requirements
- Minimum of 10 years of experience in customer success, account management, or a client-facing strategic role
- Proven history of managing complex, high-revenue accounts end-to-end, including renewals and expansions of six- and seven-figure relationships
- Demonstrated hands-on fluency with artificial intelligence beyond basic chatbot prompting, including custom skills, agents, or artifacts
- Experience operating with VP and C-suite stakeholders while navigating ambiguity and organizational change
Qualifications
- Background in market research, insights, MarTech, or SaaS
Core Skills
Benefits
- 100 percent covered medical, dental, and vision insurance for employees with competitive dependent coverage
- Stock options
- 401K plan
- Generous paid time off policy
- Team offsites, social events, and happy hours
- Life insurance
- Health flexible spending account
- Catered lunch and fully stocked kitchen
- Paid maternity and paternity leave
- Disability insurance
- Travel assistance program
- 24/7 counseling services offered to employees
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Success Director position?
The salary for this position ranges from USD 140,000 to 160,000 per year, determined by experience, work location, and other applicable factors.
Is this a remote role?
The posting lists the location as remote.
What is the employment type?
The role is full-time.
What level of experience is required?
Candidates must have at least 10 years of experience in customer success, account management, or a client-facing strategic role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.