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StripeCustomer Success Enablement Business Partner
Stripe is a financial infrastructure platform utilized by startups and major global enterprises to accept payments, expand revenue, and unlock business opportunities. The Go-to-Market Enablement division…
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About this role
Customer Success Enablement Business Partner at Stripe is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. No salary is shown in this listing. It was posted on Oct 29, 2026. This listing is paused and not taking applications at the moment.
Job Description
Stripe is a financial infrastructure platform utilized by startups and major global enterprises to accept payments, expand revenue, and unlock business opportunities. The Go-to-Market Enablement division builds capabilities that empower customer-facing teams to deliver value to users. Within this framework, Customer Success Managers act as long-term partners for key users, helping them understand performance metrics, resolve issues, and leverage Stripe products through regular business reviews.
Stripe is hiring a Customer Success Enablement Business Partner to collaborate with Customer Success leadership and guide professional development from onboarding onward. This role involves serving as a strategic partner to identify skill requirements, building focused enablement roadmaps, designing role-specific learning modules, and equipping managers with tools to reinforce learned behaviors. The professional in this position will balance strategic planning with practical execution, utilizing metrics and conversation intelligence data to evaluate program effectiveness while coordinating across multiple cross-functional groups.
Responsibilities
- Collaborate with Customer Success leadership to create and implement an enablement strategy aligned with business objectives and performance requirements
- Design onboarding and continuous development pathways for Customer Success Managers
- Establish governance frameworks, roadmaps, and operating rhythms to prioritize requests and manage dependencies
- Partner with Customer Success Operations, technical enablement, Product, and Marketing teams to prepare staff for updates to products, processes, and tools
- Maintain the enablement roadmap while communicating priorities, progress, and tradeoffs to stakeholders and leadership
- Analyze conversation intelligence, competency data, business metrics, and feedback to assess enablement results
- Facilitate learning sessions and provide managers with resources to support coaching, practice, assessment, and feedback
Requirements
- At least five years of professional experience in enablement, customer success, professional services, program management, or related fields supporting customer-facing or post-sales teams
- Working knowledge of the customer success function gained through direct participation or close collaboration
- Demonstrated background leading complex, cross-functional programs by defining priorities and coordinating execution
- Experience engaging with senior stakeholders to present recommendations, navigate tradeoffs, and translate business objectives into practical resources
- Background utilizing data and feedback to pinpoint performance gaps and refine programs
Qualifications
- Experience creating or executing training, onboarding, or ongoing enablement for customer-facing personnel
- Background supporting customer success groups that manage large enterprise users
- Experience developing or enhancing enablement programs, governance frameworks, or service models
- Experience collaborating across multiple time zones and geographic regions within a global matrixed company
- Familiarity with learning platforms, conversation intelligence tools, workflow automation, or artificial intelligence applications in enablement
Core Skills
Frequently Asked Questions
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What is the location or remote policy for this role?
The job posting indicates that the position is remote.
What is the employment type?
The posting specifies that this is a full-time position.
What is the salary for this position?
The salary is not stated in the job posting.
What are the minimum experience requirements?
Candidates must have at least five years of experience in enablement, customer success, professional services, program management, or a related area supporting post-sales or customer-facing teams.
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