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JetBrainsCustomer Success Engineer EMEA - w/m/d
JetBrains seeks a Customer Success Engineer EMEA to act as the technical point of contact for enterprise users. Since 2000, JetBrains has focused on building developer…
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About This Role
JetBrains seeks a Customer Success Engineer EMEA to act as the technical point of contact for enterprise users. Since 2000, JetBrains has focused on building developer tools to help programmers learn quickly and accomplish tasks efficiently with code. In this role, you will guide client adoption, navigate technical barriers, and advocate for customer needs internally while collaborating with sales teams to grow accounts. This position suits a technical professional with…
Job Description
JetBrains seeks a Customer Success Engineer EMEA to act as the technical point of contact for enterprise users. Since 2000, JetBrains has focused on building developer tools to help programmers learn quickly and accomplish tasks efficiently with code. In this role, you will guide client adoption, navigate technical barriers, and advocate for customer needs internally while collaborating with sales teams to grow accounts.
This position suits a technical professional with a background in software development, IT, DevOps, or related technology fields. You will serve as a trusted technical advisor, presenting new product concepts, recommending enhancements, and managing portfolio account strategies. The role involves working closely with account executives, support teams, and product engineers in a dynamic setting.
JetBrains values a collaborative mentality and resourcefulness. Candidates should be comfortable communicating technical ideas clearly to various audiences and participating in strategic account planning. This remote-friendly opportunity requires the flexibility to travel up to twenty-five percent of the time.
Responsibilities
- Partner with account executives to drive customer adoption of JetBrains products and services
- Assist with architecture development and help clients overcome cultural and technical barriers
- Manage technical relationships and execute account strategies across a portfolio
- Represent client interests to internal product engineering and support departments
- Suggest product enhancements driven by direct client feedback and experiences
- Collaborate with sales staff to plan short-term and long-term account expansion
Requirements
- Demonstrated background in technical customer success, technical consulting, or similar customer-facing technical functions
- Broad expertise in software development, QA, IT, DevOps, Machine Learning, or related technical domains
- Practical knowledge of AI and Large Language Models applied to software development
- Fluent verbal and written communication skills in English and the local office language
- Exceptional product demonstration and presentation capabilities
- Capacity to recognize and resolve technical and business challenges tied to development tools
- Skill in explaining technical concepts to audiences of differing technical expertise
- Willingness to travel approximately 25% of the time
Core Skills
Benefits
- Competitive base salary reflecting skills and experience
- Flexible work location options between home and the office
- Option to work remotely from abroad for up to thirty days annually
- Extra time off
- Medical insurance allowance for you and your family
- Access to language classes, courses, and conferences for professional development
- Relocation assistance
- Hot meals or a daily lunch allowance on workdays
- Access to professional mental health services
- On-site gym or sports club stipend
- Participation in internal company events and team gatherings
Frequently Asked Questions
What is the employment type for this role?
The posting specifies that this is a full-time position.
Where is the job located?
This role is remote with headquarters located in Berlin and Munich, Germany.
Is travel required for this position?
Yes, the posting notes that the role requires traveling approximately 25% of the time.
What salary does JetBrains offer for this role?
The exact salary is not stated in the job posting, though the company notes they offer a competitive base salary reflecting skills and experience.
Sample Interview Questions
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