Remote opportunity at
CriblCustomer Success Engineer, Sydney
Cribl is currently seeking a Customer Success Engineer for a remote role based in Sydney, Australia. As a provider of telemetry infrastructure for the AI era,…
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About This Role
Cribl is currently seeking a Customer Success Engineer for a remote role based in Sydney, Australia. As a provider of telemetry infrastructure for the AI era, Cribl builds solutions that help IT and Security enterprises bridge the gap between AI ambitions and infrastructure realities. In this technical position, the Customer Success Engineer acts as a trusted advisor to ensure clients achieve optimal outcomes and ongoing value with Cribl products. The…
Job Description
Cribl is currently seeking a Customer Success Engineer for a remote role based in Sydney, Australia. As a provider of telemetry infrastructure for the AI era, Cribl builds solutions that help IT and Security enterprises bridge the gap between AI ambitions and infrastructure realities.
In this technical position, the Customer Success Engineer acts as a trusted advisor to ensure clients achieve optimal outcomes and ongoing value with Cribl products. The role suits professionals with a strong background in customer advocacy, post-sales engagement, and data pipeline management. Responsibilities include guiding the entire customer success lifecycle from onboarding to expansion, building observability pipelines, establishing senior-level stakeholder relationships, and collaborating cross-functionally with sales, marketing, and engineering teams. Because Cribl operates as a remote-first organization across multiple time zones, staff may occasionally need to perform duties outside of standard working hours.
Responsibilities
- Serve as a strategic advisor managing the full customer success lifecycle from initial onboarding to expansion
- Function as a product expert while customers construct observability pipelines for data transformation
- Build and sustain relationships with senior management and stakeholders to drive key performance indicators and success plans
- Utilize customer success platforms and data-driven metrics to communicate efficiently with tech-touch customers
- Expand existing use cases and identify new use cases, teams, and data sources to route, enrich, and reduce data
- Collaborate across departments with sales, marketing, product, experience, and engineering teams as the voice of the customer
- Maintain customer health throughout their journey to ensure product value is realized and accounts continue to grow
- Coach, mentor, and inspire team members within the customer experience organization
- Perform duties outside standard working hours when required due to cross-timezone operations
Requirements
- Minimum of 5 years of experience in a related role involving direct customer advocacy and post-sales engagement
- Possess a customer-first mindset with strong communication and relationship management skills
- History of customer-facing presentations in program reviews or comparable events
- Direct background in IT operations, security, logs, metrics, and observability
- Deep understanding of managing data pipelines across the entire data lifecycle
- Demonstrated ability to drive continuous product value by developing use cases to reduce, reuse, enrich, and route data
- Strong technical, problem-solving, and quick-learning abilities
- Reside in Sydney
Qualifications
- Direct experience working with Cribl products or administering data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake
- Technical familiarity with managing customers through customer success platforms like Gainsight
- Working knowledge of major cloud providers including AWS, Azure, and GCP
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, Cribl is a remote-first company and this position is located in Sydney.
What experience is required for this position?
Candidates must have at least 5 years of related experience with direct post-sales customer advocacy and engagement, alongside a deep understanding of observability, security, metrics, logs, and data pipeline management.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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