Remote opportunity at
HealthArcCustomer Success Lead
HealthArc is seeking a Customer Success Lead for a full-time, remote position to manage client onboarding, drive account growth, and oversee support operations. This role focuses…
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About This Role
HealthArc is seeking a Customer Success Lead for a full-time, remote position to manage client onboarding, drive account growth, and oversee support operations. This role focuses on guiding new users through system configuration, leading training sessions, managing device support, and acting as the primary point of contact for program administrators. The professional in this position will collaborate closely with sales administration, finance, and technical support departments to address billing, technical,…
Job Description
HealthArc is seeking a Customer Success Lead for a full-time, remote position to manage client onboarding, drive account growth, and oversee support operations. This role focuses on guiding new users through system configuration, leading training sessions, managing device support, and acting as the primary point of contact for program administrators. The professional in this position will collaborate closely with sales administration, finance, and technical support departments to address billing, technical, and order inquiries, while also channeling client feedback to the development team to enhance product functionality.
The ideal candidate is comfortable communicating via Zoom video calls, possesses strong analytical capabilities, and demonstrates technical proficiency without needing heavy engineering expertise. This opportunity suits professionals who are eager to work collaboratively within a dynamic, diverse startup setting and are willing to master both the medical and technical dimensions of the company platform.
Responsibilities
- Guide new clients through the onboarding process including initial configuration, training, and sharing best practices
- Drive account expansion by helping customers increase platform utilization
- Serve as the primary contact for client issues and program administrator inquiries
- Recruit nurses and care coordinators to initiate client onboarding and sustain relationships with healthcare providers
- Handle sales forecasting, account renewals, and upsell opportunities
- Assist program administrators in delivering effective support to patients and participants
- Handle device support inquiries for both participants and program administrators
- Relay user feedback and product issues to development teams to support product improvement
- Coordinate with sales administration, customer support, and finance teams to resolve billing, technical, and order problems
Requirements
- Hold a bachelor degree or higher in business or a related technical discipline
- Bring at least two years of prior experience in account management, customer success, or a comparable position
- Demonstrate willingness and capability to learn the medical and technical aspects of the employer offerings to act as an expert
- Maintain an 80 percent schedule overlap with United States timezone working hours
- Comfortable communicating through Zoom video meetings
- Possess analytical skills and technical savvy
Qualifications
- Have a background in the healthcare sector
Core Skills
Benefits
- Medical insurance
- Accidental insurance
- Annual health checkups
- Competitive salary
- Performance-based annual bonuses
- Flexible working hours and remote work options
- Paid time off
- Employee recognition programs
- Annual company events and off-sites
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is explicitly stated as a remote position.
What is the employment type?
The posting specifies that this is a full-time position.
What are the core experience requirements?
Candidates must have a bachelor degree or higher in business or a related technical field, along with a minimum of two years of prior experience in customer success, account management, or a similar role.
What is the salary for this role?
The posting does not specify a salary figure, though it mentions competitive salary and performance-based annual bonuses.
Are there timezone working requirements?
Yes, applicants must have an 80% overlap with United States timezone working hours.
Sample Interview Questions
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