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DataGrailCustomer Success Manager
DataGrail, which describes itself as an agentic data privacy platform, is hiring a Customer Success Manager to help customers run and grow their privacy programs. The…
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About This Role
DataGrail, which describes itself as an agentic data privacy platform, is hiring a Customer Success Manager to help customers run and grow their privacy programs. The platform automates privacy work and risk controls for brands across many industries. The role is remote, and the posting gives an OTE range of $120,000 to $140,000 USD that combines salary and variable pay. This role is accountable for each client's path from first…
Job Description
DataGrail, which describes itself as an agentic data privacy platform, is hiring a Customer Success Manager to help customers run and grow their privacy programs. The platform automates privacy work and risk controls for brands across many industries. The role is remote, and the posting gives an OTE range of $120,000 to $140,000 USD that combines salary and variable pay.
This role is accountable for each client's path from first setup to lasting success and renewal. Responsibilities cover running onboarding and rollout work, keeping schedules, contacts and checkpoints aligned, and helping companies apply privacy practices day to day. The role builds relationships with privacy, security, legal and executive contacts, tracks customer health to spot churn risk early, and drives resolution plans. The position additionally collaborates with architects, product staff, support and sales, relaying client input to the product group.
The first 90 days focus on learning the platform and privacy workflows, shadowing engagements, and then leading onboarding, training and check-ins. By 180 days the manager is expected to run a portfolio independently, and by 365 days to act as a trusted advisor who mentors newer team members.
Applicants should have background in customer success, onboarding, rollout management or client-facing software roles, and know privacy rules such as GDPR and CCPA reasonably well. The listing wants planning and troubleshooting ability, capacity to balance several client demands, and lucid communication with senior client staff. Prior exposure to privacy software like DataGrail, or to privacy, security, legal or compliance groups, would be an advantage. Benefits include equity, medical, dental and vision coverage, a retirement plan, parental leave, wellness perks, flexible time off, holidays and a home-office allowance.
Responsibilities
- Oversee each account from first setup through lasting success and renewal
- Run onboarding and rollout efforts, keeping schedules and key contacts aligned
- Drive platform adoption by helping organizations put privacy best practices into operation
- Build trusted relationships with privacy, security, legal, executive and operations contacts
- Monitor account wellbeing, spot cancellation signals early and push fixes forward
- Collaborate with sales, support, product and solutions architects to improve the client experience
- Pass useful client feedback along to guide product upgrades
Requirements
- Background in client success, onboarding, rollout management or client-facing software
- Comfortable with privacy rules including GDPR and CCPA
- Good planning and troubleshooting ability
- Ability to manage several customer priorities at once
- Ability to build relationships with technical and business stakeholders
- Clear communication and confidence with customer leadership teams
Qualifications
- Experience with privacy platforms or related technology, including DataGrail
- Work history alongside privacy, security, legal or compliance staff
- Understanding of how software onboarding and rollout processes run
- Background serving clients in rapidly changing or tightly regulated sectors
Core Skills
Benefits
- Equity
- Health, dental and vision insurance
- 401(k) savings plan
- Parental leave and wellness benefits
- Flexible time off and paid holidays
- Work-from-home stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this DataGrail role remote?
Yes. The listing is marked remote, and the company describes itself as remote-first.
What is the compensation?
The posting gives an OTE range of $120,000 to $140,000 USD, covering salary and variable pay, and says the final amount depends on qualifications and skill level.
What experience is required?
The posting asks for background in client success, onboarding, rollout management or client-facing software, along with privacy-rule knowledge.
What is the employment type?
The listing is marked as a full-time position.
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