Remote opportunity at
Sword HealthCustomer Success Manager
Sword Health is a healthcare technology company combining artificial intelligence with clinical care across physical therapy, women's health, cardiometabolic care, and mental health. The organization is…
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About This Role
Sword Health is a healthcare technology company combining artificial intelligence with clinical care across physical therapy, women's health, cardiometabolic care, and mental health. The organization is seeking a remote Customer Success Manager to oversee a designated portfolio consisting of roughly twenty to thirty large enterprise employer clients. In this position, the professional will be responsible for managing client retention, driving renewal strategies, and helping corporate benefits leaders interpret member engagement,…
Job Description
Sword Health is a healthcare technology company combining artificial intelligence with clinical care across physical therapy, women's health, cardiometabolic care, and mental health. The organization is seeking a remote Customer Success Manager to oversee a designated portfolio consisting of roughly twenty to thirty large enterprise employer clients.
In this position, the professional will be responsible for managing client retention, driving renewal strategies, and helping corporate benefits leaders interpret member engagement, clinical outcomes, and financial return on investment. The individual will coordinate pricing and contracting, navigate complex organizational dynamics, and solve operational or data-flow obstacles by collaborating with internal teams across product, clinical, analytics, finance, and operations.
Candidates must exhibit proficiency with artificial intelligence tools as part of daily work routines, demonstrating at least the Explorer proficiency level. The role requires substantial past experience managing complex enterprise client accounts post-implementation, utilizing quantitative value data to influence leadership, and communicating effectively with executive stakeholders. The position involves up to 15% travel.
Total compensation for this remote position ranges from $121,181 to $190,428 per year, which includes base pay, variable compensation or incentives, and estimated equity value, accompanied by additional company benefits.
Responsibilities
- Develop proactive account and renewal strategies to identify risks early and focus engagement on high-impact opportunities
- Direct retention initiatives, executive relationship management, pricing coordination, and contracting for enterprise accounts
- Cultivate multithreaded relationships with corporate stakeholders across benefits, finance, procurement, clinical, and consulting functions
- Analyze performance indicators such as eligibility, activation, claims, billing, and return on investment data to diagnose account health
- Obtain necessary communication permissions and customer access to boost member enrollment and sustained engagement
- Coordinate across internal departments including sales, marketing, implementation, product, and operations to resolve cross-functional issues
Requirements
- Demonstrated experience managing complex enterprise client relationships post-implementation, including renewals and retention
- Proven ability to leverage quantitative customer-value metrics to influence senior-level decision-makers
- Strong executive communication skills and judgment for handling competing priorities
- Track record of diagnosing cross-functional roadblocks and executing solutions with appropriate internal teams
- Ability to thrive in a fast-paced remote environment with shifting priorities
- Minimum AI proficiency at the Explorer level, with daily use of artificial intelligence tools for productivity
Qualifications
- Prior professional background in employer health benefits, digital health, benefits navigation, wellbeing, or pharmacy benefit management
- Direct hands-on work with enrollment, utilization, claims, clinical outcomes, ROI, billing, or member engagement data
- Experience guiding complex account portfolios through multiple renewal cycles and organizational shifts
Core Skills
Benefits
- Base salary, variable compensation, and bonus or sales incentives
- Private company stock options
- Additional company-provided benefits beyond total compensation
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that the Customer Success Manager role is remote, though it involves up to 15% travel.
What is the salary range for this job?
The total compensation range is between $121,181 and $190,428 per year, combining base salary, variable pay or incentives, and estimated private company stock options.
What are the AI expectations for candidates?
Sword Health requires all hires to demonstrate at least Level 1 Explorer AI proficiency, meaning they use artificial intelligence daily to boost personal productivity.
What is the employment type?
The job posting indicates that this is a full-time employment opportunity.
Sample Interview Questions
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