Remote opportunity at
BritiveCustomer Success Manager
Britive seeks a remote Customer Success Manager to function as the strategic contact for a portfolio of enterprise accounts. In this role, you will oversee the…
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About This Role
Britive seeks a remote Customer Success Manager to function as the strategic contact for a portfolio of enterprise accounts. In this role, you will oversee the full post-sale relationship, manage deployments, handle renewals, and drive long-term expansion. Your daily duties will involve conducting structured onboarding programs, hosting monthly technical check-ins, and delivering Quarterly Business Reviews to display platform ROI to key stakeholders. You will operate in a cross-functional capacity, collaborating…
Job Description
Britive seeks a remote Customer Success Manager to function as the strategic contact for a portfolio of enterprise accounts. In this role, you will oversee the full post-sale relationship, manage deployments, handle renewals, and drive long-term expansion. Your daily duties will involve conducting structured onboarding programs, hosting monthly technical check-ins, and delivering Quarterly Business Reviews to display platform ROI to key stakeholders. You will operate in a cross-functional capacity, collaborating closely with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, Account Managers, and executive leadership.
This position is ideal for professionals who enjoy tackling complex challenges, establishing customer trust, and acting with initiative within a high-growth startup environment. Britive specializes in cloud-native Privileged Access Management, offering unified visibility, dynamic privilege management, and secrets governance across multi-cloud infrastructure and SaaS platforms. The company is backed by top-tier venture capitalists and founded by cybersecurity veterans.
Responsibilities
- Serve as the main point of contact and strategic advisor for enterprise accounts following the sale
- Establish and nurture long-term relationships with technical stakeholders, security leaders, and executive sponsors
- Direct structured onboarding initiatives to guarantee timely and successful customer deployments
- Host monthly technical check-ins with key clients to assess platform health, resolve roadblocks, and encourage adoption
- Create and present Quarterly Business Reviews highlighting usage trends, value, and roadmap alignment
- Track account health proactively to catch churn risks early and formulate mitigation plans
- Own end-to-end project timelines and milestone execution for client deployments
- Partner with Britive Customer Success Engineers to steer technical implementations and resolve configuration hurdles
- Share best practices regarding identity and access management workflows and PAM use cases
- Act as a bridge between customers and internal teams including product, engineering, and sales
- Provide regular status updates to the VP of Customer Success, CRO, and CEO regarding account health and growth opportunities
- Assist sales and pre-sales during expansion and renewal cycles to maintain accurate scoping
Requirements
- Have at least 5 years of professional experience as a Customer Success Manager, Technical Account Manager, or in an enterprise-facing post-sales role within a B2B SaaS environment
- Demonstrate a history of managing large enterprise accounts featuring multi-phase deployment projects and complex multi-stakeholder ecosystems
- Possess strong project management capabilities to handle timelines, run structured programs, and follow through meticulously
- Show exceptional communication and presentation skills suitable for audiences ranging from engineers to CISOs
- Understand cybersecurity, cloud infrastructure, and identity technologies like PAM, IAM, IGA, SSO, and RBAC/ABAC models
- Maintain familiarity with cloud platforms including AWS, Azure, and GCP, alongside identity providers such as Okta and Azure AD
- Bring experience coordinating across internal teams and communicating concisely with senior executives
- Demonstrate prior experience operating in a fast-paced, early-stage, or high-growth startup environment
- Be based in the United States or Canada
Qualifications
- Background working with security-focused, compliance-heavy, or regulated industries such as financial services, healthcare, or government
- Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault
- Prior experience working at a PAM, IGA, or cloud security vendor
Core Skills
Benefits
- Work from anywhere in the US as a fully remote team member
- Competitive compensation package
- Meaningful equity
- Medical, dental, and vision insurance
- Paid parental leave benefits
- 401k retirement plan for US employees
- Flexible and unlimited paid time off for US employees
- Career development opportunities and paths
- Home office and connectivity stipends
- Team socials and offsites
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The estimated base salary for this position is between $120,000 and $150,000 annually, with individual compensation determined by factors such as experience, expertise, and location.
Where is the position located?
The role is fully remote, and candidates must be based in the United States or Canada.
What level of experience is required?
Candidates must have 5 or more years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally within a B2B SaaS environment.
What employment type is this?
The job posting specifies full-time employment.
Sample Interview Questions
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