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WorkWaveCustomer Success Manager
WorkWave provides software solutions designed to assist service professionals in operating more efficiently, boosting profitability, and offering exceptional service. The company is currently hiring a full-time,…
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About This Role
WorkWave provides software solutions designed to assist service professionals in operating more efficiently, boosting profitability, and offering exceptional service. The company is currently hiring a full-time, remote Customer Success Manager to join its team. In this position, the professional will act as the primary owner of account strategy, driving long-term customer value, product adoption, portfolio retention, and growth within key accounts. Working within a strategic account triad alongside an Account…
Job Description
WorkWave provides software solutions designed to assist service professionals in operating more efficiently, boosting profitability, and offering exceptional service. The company is currently hiring a full-time, remote Customer Success Manager to join its team. In this position, the professional will act as the primary owner of account strategy, driving long-term customer value, product adoption, portfolio retention, and growth within key accounts. Working within a strategic account triad alongside an Account Manager and a Renewal Manager, the Customer Success Manager collaborates directly with executive decision-makers to formulate custom roadmaps, monitor essential business metrics, and ensure clients achieve maximum return on investment from the software suite.
The person in this role will conduct collaborative strategic planning sessions, monitor account health to mitigate renewal risks, identify upsell opportunities, and lead Executive Business Reviews. Candidates must have experience with enterprise resource planning systems or similar complex software ecosystems. WorkWave offers a remote-first flexibility model, bonus eligibility, comprehensive medical and dental insurance, a 401(k) match, flexible time off, and training resources.
Responsibilities
- Conduct collaborative strategic planning sessions to build personalized success roadmaps and establish mutual KPIs
- Monitor account health proactively, identify renewal risks, and implement mitigation strategies
- Uncover customer expansion potential and pass Customer Success Qualified Leads to the sales team
- Lead Executive Business Reviews and Business Outcome Reviews with key client stakeholders
- Partner with Account Managers and Renewal Managers on strategic account plans, commercial terms, and contract renewals
- Incorporate internal customer success platforms and workflows into daily management routines
Requirements
- 2 to 3 years of experience with enterprise resource planning systems or similar complex enterprise software ecosystems
- Proven background managing enterprise or mid-market customer portfolios in B2B SaaS
- Strong executive presence with experience presenting to C-suite and VP level decision makers
- Ability to define, track, and present business KPIs and quantifiable business outcomes
- Comfort adopting modern customer success platforms and AI workflows into daily routines
- Ability to travel for client on-site visits as needed
Core Skills
Benefits
- Base salary between $90,000 and $100,000 per year with bonus eligibility
- Comprehensive medical and dental coverage
- 401(k) match
- 24/7 Teladoc virtual care and employee assistance program support
- Flexible time off or generous paid time off alongside paid holidays and parental bonding leave
- Access to soft-skill and technical training libraries with internal mobility programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote with remote-first flexibility allowing employees to work from anywhere across 30 plus states and 7 countries, though regional offices and a headquarters in Holmdel, New Jersey are available for those who prefer an office environment.
What is the salary for the Customer Success Manager role?
The base salary ranges from $90,000 to $100,000 per year, and the position is also bonus eligible.
What software experience is required for this position?
Candidates must have 2 to 3 years of experience with enterprise resource planning systems or similar complex enterprise software ecosystems such as SAP, NetSuite, Salesforce, Microsoft Dynamics, or specialized field service and operations management platforms.
What employment type is this job?
This is a full-time position.
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