Remote opportunity at
JDA TSGCustomer Success Manager
JDA TSG maintains an active candidate pipeline for remote Customer Success Manager positions. This evergreen opening connects experienced professionals with upcoming and immediate roles supporting enterprise…
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About This Role
JDA TSG maintains an active candidate pipeline for remote Customer Success Manager positions. This evergreen opening connects experienced professionals with upcoming and immediate roles supporting enterprise SaaS and technology clients. The employer partners with leading technology brands to scale their customer success functions. As the designated post-sales owner and advisor for an assigned client portfolio, the Customer Success Manager focuses on driving platform utilization, protecting account health, and maximizing lifetime…
Job Description
JDA TSG maintains an active candidate pipeline for remote Customer Success Manager positions. This evergreen opening connects experienced professionals with upcoming and immediate roles supporting enterprise SaaS and technology clients. The employer partners with leading technology brands to scale their customer success functions.
As the designated post-sales owner and advisor for an assigned client portfolio, the Customer Success Manager focuses on driving platform utilization, protecting account health, and maximizing lifetime value. Rather than relying on quick support tickets, the position requires proactive relationship building, root-cause problem solving, and aligning platform features with client business goals. The role suits professionals with prior client management experience who can monitor usage trends, execute intervention plans, and collaborate internally to remove adoption barriers.
Responsibilities
- Manage a designated portfolio of client accounts and lead regular business reviews
- Monitor customer usage trends to detect early indicators of churn or health decay
- Execute proactive intervention plans before account conditions deteriorate
- Identify organic growth opportunities during routine customer touchpoints
- Coordinate with internal product, support, and sales teams to address complex client challenges
Requirements
- Possess two to five years of experience in a B2B customer-facing Customer Success, Account Management, or consultative client engagement role
- Demonstrate experience managing a client portfolio while understanding retention metrics and engagement cadences
- Apply consultative discovery skills to identify the root causes of operational friction
- Show a proven history of influencing customer behavior and connecting product usage to client return on investment
- Communicate clearly and concisely to simplify technical steps and handle sensitive retention discussions
- Utilize customer usage data and health scores to prioritize daily workflows
Core Skills
Benefits
- Comprehensive healthcare coverage and benefits package
- 401(k) with company match
- Professional development opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What is the salary range for this job?
The annual salary ranges from $78,000 to $85,000, with individual offers determined by candidate qualifications, experience, and technical expertise.
What experience is required for the Customer Success Manager role?
Candidates must have two to five years of experience in a B2B customer-facing Customer Success, Account Management, or consultative client engagement role.
What working hours can applicants expect?
Working hours align with standard operating hours and seasonal user demand.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.