Remote opportunity at
6senseCustomer Success Manager
6sense is hiring a remote, full-time Customer Success Manager specializing in advertising to join its team. The company focuses on helping clients achieve growth, retention, and…
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About This Role
6sense is hiring a remote, full-time Customer Success Manager specializing in advertising to join its team. The company focuses on helping clients achieve growth, retention, and efficiency through industry-leading technology. In this post-sale position, the professional will act as a trusted advisor for an assigned portfolio of advertising clients. Responsibilities include guiding client onboarding, driving feature adoption, optimizing campaign performance, and preparing accounts for successful renewals. The ideal candidate connects…
Job Description
6sense is hiring a remote, full-time Customer Success Manager specializing in advertising to join its team. The company focuses on helping clients achieve growth, retention, and efficiency through industry-leading technology.
In this post-sale position, the professional will act as a trusted advisor for an assigned portfolio of advertising clients. Responsibilities include guiding client onboarding, driving feature adoption, optimizing campaign performance, and preparing accounts for successful renewals. The ideal candidate connects business objectives to actionable audience strategies and collaborates with internal departments to deliver a coordinated experience.
Applicants must possess a minimum of five years of client-facing experience within SaaS, adtech, or martech sectors, alongside at least three years of direct experience managing digital or programmatic advertising campaigns. Familiarity with campaign metrics, targeting, and audience strategy is essential.
Total compensation includes a base salary range between $79,567.50 and $116,699.00, with actual pay determined by factors such as work location and individual experience. Additional compensation components may feature bonuses or commission plans, and stock options subject to board approval. Employees also receive a comprehensive benefits package featuring health insurance, life and disability coverage, a 401(k) matching program, paid time off, paid holidays, and quarterly self-care days.
Responsibilities
- Manage post-sale success and maintain success plans for a dedicated portfolio of advertising accounts
- Advise clients regarding audience strategy, campaign structure, channel mix, targeting, budgeting, and performance optimization
- Collaborate with internal groups including Campaign Operations, Support, Professional Services, Product, and Sales
- Analyze campaign pacing, metrics, and utilization to deliver clear insights and recommendations
- Encourage adoption of relevant advertising capabilities, workflows, and industry best practices
- Lead business reviews and customer discussions centered on performance and value realization
- Identify account risks early and formulate recovery strategies to secure renewals
- Detect qualified expansion opportunities and work alongside commercial colleagues on next steps
Requirements
- Five or more years of client-facing background in Customer Success, account management, consulting, or client services within SaaS, adtech, or martech
- Three or more years of hands-on work with programmatic or digital advertising campaigns
- Solid grasp of campaign planning, targeting, pacing, measurement, optimization, reporting, and standard advertising KPIs
- Demonstrated ability to establish trusted relationships with practitioners and executive stakeholders
- Analytical capability to convert account and campaign data into customer-ready narratives
- Experience managing risk, driving product adoption, and coordinating cross-functional efforts
Qualifications
- Prior experience with B2B advertising, demand generation, account-based marketing, or intent-based audiences
- Familiarity with demand-side platforms, Salesforce, Gainsight, reporting or business intelligence tools, or the 6sense platform
Core Skills
Benefits
- Base salary range of $79,567.50 to $116,699.00 per year
- Bonus program or commission plan eligibility
- Stock options subject to board approval
- Health insurance coverage
- Life and disability insurance
- 401(k) employer matching program
- Paid time off and paid holidays
- Quarterly self-care days off
- Paid parental leave
- Access to LinkedIn Learning and professional development initiatives
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as remote.
What is the employment type?
This is a full-time position.
What is the salary range for this role?
The base salary range is between $79,567.50 and $116,699.00, with actual pay varying based on experience and location.
What experience is required to apply?
Candidates must have at least five years of client-facing experience in Customer Success, account management, consulting, or client services within SaaS, adtech, or martech, including three or more years of hands-on digital or programmatic advertising experience.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.