Remote opportunity at
Neptune Retail SolutionsCustomer Success Manager
Neptune Retail Solutions seeks a Customer Success Manager to handle non-digital incentives initiatives, encompassing merchandising, at-home, in-store, and digital media campaigns for consumer packaged goods and…
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About This Role
Neptune Retail Solutions seeks a Customer Success Manager to handle non-digital incentives initiatives, encompassing merchandising, at-home, in-store, and digital media campaigns for consumer packaged goods and retail marketers. Operating in a remote capacity, this full-time position functions as a primary client consultant, coordinating efforts alongside agencies and internal departments to guarantee precise project execution and ongoing campaign optimization. This professional manages multiple initiatives from the contract approval stage onward. Duties…
Job Description
Neptune Retail Solutions seeks a Customer Success Manager to handle non-digital incentives initiatives, encompassing merchandising, at-home, in-store, and digital media campaigns for consumer packaged goods and retail marketers. Operating in a remote capacity, this full-time position functions as a primary client consultant, coordinating efforts alongside agencies and internal departments to guarantee precise project execution and ongoing campaign optimization.
This professional manages multiple initiatives from the contract approval stage onward. Duties involve generating Salesforce opportunities, handling system reservations, creating contracts, processing creative assets, delivering reporting recaps, and approving invoices. The ideal candidate maintains daily account oversight, updates status tracking grids, resolves client inquiries, and assists sales personnel with pre-sale support and executional details.
Neptune Retail Solutions operates as an omnichannel retail marketing leader across Canada and the United States. The company reaches a vast network across sixty thousand locations and numerous retail banners through its proprietary media and digital incentives platforms.
Candidates suited for this position possess self-motivation, creative problem-solving abilities, high integrity, curiosity, and a dedication to operational excellence and stellar customer service. Applicants must hold authorization to work for any employer in the United States without requiring sponsorship.
Responsibilities
- Manage the execution of merchandising, at-home, in-store, and digital media programs following contract approval
- Create Salesforce opportunities, handle system reservations, and generate contracts
- Process program assets, supply performance recaps and reporting, and approve invoices
- Partner with sales teams on designated accounts to supply executional details and pre-sale assistance
- Serve as the primary liaison connecting sales representatives, clients, and internal business divisions
- Oversee multiple projects concurrently while guiding clients regarding timelines and assets
- Handle daily account maintenance, update status grids, answer client questions, and troubleshoot operational hurdles
- Evaluate internal processes to discover and implement continuous improvement measures
- Tackle special projects as delegated by company leadership
Requirements
- Possess two to three years of professional, internship, or direct experience in customer success, campaign management, or client services
- Demonstrate strong organization, acute attention to detail, and the ability to explain complex information clearly
- Apply time management skills to work independently and multitask amidst shifting priorities
- Resolve customer issues through tier-one troubleshooting and apply past lessons to future situations
- Communicate effectively with clients and remote colleagues through email and telephone channels
- Demonstrate proficiency in Microsoft Excel, Word, and PowerPoint
- Maintain legal authorization to work for any United States employer without sponsorship
Qualifications
- Hold a Bachelor Degree in marketing, communications, business, or a related field
- Bring prior working experience with Salesforce
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the employment location as remote.
What type of employment is this?
This is a full-time position.
What salary is offered for this role?
The job posting does not specify a salary.
What education or experience is needed?
Applicants need a bachelor degree in a related field or equivalent relevant work experience, alongside two to three years of experience in client services, customer success, or campaign management.
Are international applicants eligible to apply?
Applicants must be able to work for any United States employer and cannot require sponsorship now or in the future.
Sample Interview Questions
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