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BloomreachCustomer Success Manager
Bloomreach is seeking a Customer Success Manager to partner with Growth tier customers located across the UK. The employer provides an agentic personalization platform driven by…
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About This Role
Bloomreach is seeking a Customer Success Manager to partner with Growth tier customers located across the UK. The employer provides an agentic personalization platform driven by a single AI engine known as Loomi, helping over 1,400 global brands in sectors like retail, financial services, hospitality, and gaming optimize their customer journeys. In this role, you will act as the primary point of contact for a designated book of accounts, driving…
Job Description
Bloomreach is seeking a Customer Success Manager to partner with Growth tier customers located across the UK. The employer provides an agentic personalization platform driven by a single AI engine known as Loomi, helping over 1,400 global brands in sectors like retail, financial services, hospitality, and gaming optimize their customer journeys.
In this role, you will act as the primary point of contact for a designated book of accounts, driving adoption, satisfaction, and technical health. You will help clients align Bloomreach solutions with their business goals, interpret data performance, facilitate 1:many and 1:1 engagement programs, and partner closely with Account Managers and technical consultants. While you will not write integration code or build data pipelines, you must understand how data flows under the hood and collaborate effectively with support and partner networks.
This opportunity suits professionals with a solid foundation in B2B SaaS, e-commerce, or marketing technology who enjoy problem-solving, data analysis, and working with AI tools. Employees enjoy a virtual-first work culture with flexible working hours, access to global hubs, an annual professional education budget, an employee assistance program, a subscription to the Calm meditation app, and paid volunteer days.
Responsibilities
- Manage a designated portfolio of Growth customers as their primary point of contact for adoption, value, and technical setup health
- Translate client goals, pain points, and tech stacks into actionable recommendations and success plans linking Bloomreach and Loomi capabilities
- Coordinate with consultancy services, partner networks, and support teams by handing off technical implementation and campaign builds with clear briefs
- Host and facilitate 1:many programs such as masterclasses, webinars, and mini summits, along with targeted workshops and technical deep dives
- Monitor data quality, adoption, and usage metrics across your customer book to identify growth and risk signals early
- Collaborate with Account Managers and Renewal Specialists to integrate adoption and relationship context into commercial conversations
- Gather product feedback and technical limitations from clients to share with internal Product teams
Requirements
- At least 2 years of experience in a customer-facing B2B SaaS, e-commerce, marketing technology, or digital marketing role
- Hands-on experience with at least one customer data platform, marketing automation, or email service provider platform
- Understanding of commerce data from platforms such as Shopify, BigCommerce, or Salesforce Commerce Cloud
- Working knowledge of web tracking, data integration, APIs, data feeds, and consent impact
- Familiarity with analytics or BI tools such as GA4, Looker, Tableau, Power BI, Amplitude, or Mixpanel
- Understanding of marketing attribution methods and customer segmentation techniques
Qualifications
- Familiarity with a templating language such as Jinja, Liquid, AMPscript, or Handlebars
- Basic HTML and CSS skills for email and web
- Experience using customer success platforms like Gainsight
- Prior background in supporting platform implementations or migrations
Core Skills
Benefits
- Flexible working hours and virtual-first work model with hub locations available
- Five paid volunteer days per year
- Access to a People Development Program and leadership development initiatives
- Annual professional education budget of $1,500
- Employee Assistance Program providing confidential counseling
- Subscription to the Calm sleep and meditation app
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for this role?
You will work remotely from the UK or from the Bloomreach London office.
What is the employment type for this position?
The posting specifies full-time employment.
What salary does Bloomreach offer for this position?
The specific salary is not stated in the job posting.
How do I apply for the Customer Success Manager role?
The posting does not specify application instructions.
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