Remote opportunity at
SkillsoftCustomer Success Manager
Skillsoft, a global leader in AI-native skills management, is hiring a remote, full-time Customer Success Manager. The company empowers thousands of organizations—including 60% of the Fortune…
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About This Role
Skillsoft, a global leader in AI-native skills management, is hiring a remote, full-time Customer Success Manager. The company empowers thousands of organizations—including 60% of the Fortune 1000—and over 105 million learners by combining real-time skills intelligence with personalized learning solutions. In this role, the selected professional will manage a portfolio of strategic enterprise clients to drive customer retention, program adoption, expansion, and satisfaction. The position is ideal for an experienced…
Job Description
Skillsoft, a global leader in AI-native skills management, is hiring a remote, full-time Customer Success Manager. The company empowers thousands of organizations—including 60% of the Fortune 1000—and over 105 million learners by combining real-time skills intelligence with personalized learning solutions. In this role, the selected professional will manage a portfolio of strategic enterprise clients to drive customer retention, program adoption, expansion, and satisfaction.
The position is ideal for an experienced professional with a passion for digital learning who can act as a trusted strategic advisor to client learning leaders. Responsibilities include guiding onboarding and implementation, establishing critical performance goals, mitigating churn risks, and collaborating with internal account executives to achieve renewal objectives. The Customer Success Manager will also analyze account health, lead regular business reviews, and identify cross-sell or up-sell opportunities.
Skillsoft offers an annualized base salary ranging from $80,000 to $90,000, with average on-target earnings including commissions reaching approximately $100,000 to $110,000 annually. Enterprise benefits are also provided. Recruitment decisions involve AI-enabled screening tools, though final hiring choices are determined directly by Skillsoft personnel.
Responsibilities
- Advise customers on digital learning content, platform features, and service offerings through resources like the Learning Strategy Framework.
- Form a trusted, strategic advisory relationship with assigned accounts to promote continued product and service value.
- Consult clients throughout the definition, implementation, launch, promotion, and evaluation stages of their digital learning programs.
- Drive account retention and growth by understanding business needs and meeting monthly, quarterly, and annual activity and renewal goals.
- Communicate regularly with clients regarding usage trends, adoption rates, and opportunities for deeper program engagement.
- Facilitate business review meetings to evaluate skilling strategies, review performance measures, and identify upsell or cross-sell opportunities.
- Collaborate with account teams to spot white space for expansion and ensure successful renewals.
- Proactively resolve internal and external customer issues and respond to activities in a timely fashion.
- Monitor account health to mitigate churn and document potential program risks.
- Track modern technology trends and provide feedback to the content development team regarding customer needs.
Requirements
- Minimum of five years of professional experience in Customer Success, Sales, or Professional Services.
- Demonstrated training or consulting experience featuring account management responsibilities.
- Solid understanding of the digital learning industry with the ability to communicate its features to enterprise levels.
- Familiarity with business drivers, leadership skills, skills taxonomy, and competency development.
- Conceptual knowledge of current technology and developer skills.
- Ability to engage with C-level executives and senior leaders while building cross-functional relationships.
- Proficiency in data analysis, measuring success, and demonstrating value using critical thinking and problem-solving skills.
- Effective project management and organizational capabilities suited for a high-volume client base.
Qualifications
- Bachelor’s degree in business, education, or a related field, or equivalent experience.
- Prior experience supporting clients within a specified account territory.
- Proficiency with Salesforce CRM and Churn Zero.
- Advanced skills in Excel and PowerPoint, alongside working proficiency in Word and Outlook.
Core Skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting specifies that this role is remote.
What is the salary and commission structure for this role?
The target base salary ranges from $80,000 to $90,000 annualized. Average on-target earnings, including commissions, are anticipated to be around $100,000 to $110,000 annually.
What kind of experience is required?
Candidates must have five or more years of professional experience in Customer Success, Sales, or Professional Services, along with a background in training or consulting that included account management responsibilities.
What benefits are included?
Skillsoft offers enterprise benefits including medical, dental, vision, and paid time off.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.