Remote opportunity at
DoubleCustomer Success Manager
Double is hiring a remote Customer Success Manager to serve as the primary contact for bigger bookkeeping firms. The position is full-time, with a stated salary…
Career Tools
About This Role
Double is hiring a remote Customer Success Manager to serve as the primary contact for bigger bookkeeping firms. The position is full-time, with a stated salary of USD 80,000 to 100,000 per year. Double makes an all-in-one product that lets bookkeepers run their workflow, talk with clients, detect elusive errors and produce reports. The company was founded in 2021, reports $12M in funding and says it serves thousands of bookkeepers…
Job Description
Double is hiring a remote Customer Success Manager to serve as the primary contact for bigger bookkeeping firms. The position is full-time, with a stated salary of USD 80,000 to 100,000 per year.
Double makes an all-in-one product that lets bookkeepers run their workflow, talk with clients, detect elusive errors and produce reports. The company was founded in 2021, reports $12M in funding and says it serves thousands of bookkeepers and accountants across the US.
Much of the early work is onboarding. The manager runs onboarding calls with prospective customers, trains them on the product, completes technical setup and helps them see value quickly. The person also coordinates with Account Executives to flag issues that could stop a prospect from subscribing, and aims to keep the free-trial-to-paid conversion rate at 80 to 85 percent.
After onboarding, the focus shifts to account growth. The manager reaches out to accounts in the pipeline, responds to support questions in a timely way, hosts check-ins, training calls and Q&A sessions on Zoom, and drives expansion revenue. The role also feeds internal improvement by documenting feature requests and best practices.
The listing wants two to three years of client-facing work at a young software firm, plus a knack for explaining complex ideas simply. Comfort with tools such as Slack, Notion, HubSpot or Salesforce is expected. Accounting or finance experience is preferred, and interest in learning the field is required.
Responsibilities
- Run onboarding calls and train prospective customers on the product
- Complete technical implementation steps with new customers
- Coordinate with Account Executives to flag potential blockers before subscription
- Reach out proactively to accounts in the pipeline and respond to support inquiries
- Identify barriers that stop accounts from adopting the full feature set
- Produce and keep up training content, such as recorded feature walkthroughs and written guides
- Drive expansion revenue within existing accounts
- Document customer feedback and feature requests for the product roadmap
- Build templates and best practices for customer engagement by user persona
Requirements
- Two to three years of client-facing experience at a young SaaS business
- Ability to explain complex ideas in writing and speech in a simple, direct way
- Strong attention to detail and a customer-first mindset
- Interest in process improvement, documentation and operational efficiency
- Comfort with tools such as Slack, Notion, HubSpot or Salesforce
- Interest in learning the accounting and bookkeeping space
Qualifications
- Accounting or finance experience (preferred)
Core Skills
Benefits
- Competitive pay and equity
- Unlimited PTO
- Health, dental and vision insurance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Customer Success Manager role remote?
Yes, the posting lists the role as remote and full-time.
What is the salary?
The posting states USD 80,000 to 100,000 per year, plus competitive pay and equity.
What experience is needed?
The posting wants two to three years of client-facing work at a young software firm, and interest in learning the accounting space.
How do I apply?
The posting does not specify an application method or deadline.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.