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MagicCustomer Success Manager
Magic is hiring a Customer Success Manager for its in-house Talent team. This is a permanent, full-time role for a Magic employee who owns client relationships…
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About This Role
Magic is hiring a Customer Success Manager for its in-house Talent team. This is a permanent, full-time role for a Magic employee who owns client relationships on the company's behalf, rather than a virtual assistant placed with a client. The location is listed as the Philippines, and the role is fully remote. The CSM's main goals are retaining clients and growing their accounts. Responsibilities include managing a book of accounts…
Job Description
Magic is hiring a Customer Success Manager for its in-house Talent team. This is a permanent, full-time role for a Magic employee who owns client relationships on the company's behalf, rather than a virtual assistant placed with a client. The location is listed as the Philippines, and the role is fully remote.
The CSM's main goals are retaining clients and growing their accounts. Responsibilities include managing a book of accounts ranked by size, health and growth prospects; keeping gross revenue retention at 90 percent or higher and net revenue retention at 110 percent or higher; and handling renewals 60 to 90 days before they expire. The role also covers onboarding new clients, holding kickoff calls one or two days after signing, and building success plans with clear milestones.
The job includes running data-driven quarterly business reviews, building relationships with several people in each client organization, owning escalations from intake to resolution, and analyzing usage data to spot churn and expansion. The team works US hours, from 9:00 AM to 8:00 PM Eastern Time, Monday to Friday. Applicants need three to five years in B2B client success or account roles, daily HubSpot use and strong written and spoken English.
The company says it promotes from within, with a path from CSM to Senior CSM, then Team Lead or CS Manager, and eventually CS Director.
Responsibilities
- Manage a book of accounts, ranking them by size, health and growth prospects
- Keep gross revenue retention at 90 percent or higher and drive net revenue retention above 110 percent
- Start renewals 60 to 90 days ahead, address concerns and negotiate terms early
- Run data-driven quarterly business reviews for enterprise and growth accounts
- Identify expansion opportunities and build the business case for them
- Follow the company's 30/60/90 onboarding plan and hold kickoff calls one or two days after signing
- Create tailored success plans with milestones and criteria for each client
- Connect each client with their remote team members early so bonds form quickly
- Build advisor relationships with C-suite leaders, founders and senior decision-makers
- Build contacts across each client company so losing one champion does not sink the account
- Own escalations from intake through resolution, coordinating across teams
- Analyze usage and behavior data to forecast churn and expansion
- Prepare monthly summaries on retention, net revenue retention, satisfaction scores, NPS and whether QBRs happened
- Document playbooks and share learning with the wider CSM team
Requirements
- Three to five years in B2B client success or account roles, managing several accounts at once
- Responsibility for retention and growth numbers across the whole lifecycle, from onboarding to renewal
- Experience in the American market: knowing how US firms operate, what small businesses struggle with, and how executives talk
- HubSpot proficiency used daily (or expert Salesforce with transferable skills)
- Intermediate to advanced Excel or Google Sheets skills, including pivot tables, lookups, dashboards and trend analysis
- Strong written and spoken English for daily conversations with C-level and director clients
- Availability for US Eastern Time hours, 9:00 AM to 8:00 PM, Monday to Friday
- A home workspace with a fast connection of 50+ Mbps, plus a headset and a calm, quiet room
Core Skills
Benefits
- HMO coverage after regularization
- 12 vacation days and 10 sick days per year
- 13th-month pay
- SSS, PhilHealth and Pag-IBIG contributions
- Paid training
- A defined growth path from CSM to CS Director
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the posting describes the role as fully remote, with the location listed as the Philippines.
What is the salary?
The posting lists PHP 60,000 to 80,000 gross per month.
What hours does the role work?
The posting describes US hours, from 9:00 AM to 8:00 PM Eastern Time, Monday to Friday, with occasional flexibility.
What is the application deadline and hiring process?
The posting gives 30 September 2026 as the application deadline. It lists an HR interview, a 24-hour reflection period, panel and leadership interviews, a final interview, a background check and then an offer.
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