Remote opportunity at
ecosioCustomer Success Manager DACH (f/m/d)
ecosio, a division of Vertex, Inc. and a prominent service provider specializing in electronic data interchange, Web EDI, and e-invoicing, seeks a Customer Success Manager DACH…
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About This Role
ecosio, a division of Vertex, Inc. and a prominent service provider specializing in electronic data interchange, Web EDI, and e-invoicing, seeks a Customer Success Manager DACH (f/m/d) to join their team. This remote position focuses on driving corporate value by strategically growing existing accounts, building enduring business partnerships, and spotting expansion opportunities. The ideal candidate enjoys overseeing a dedicated client portfolio to ensure maximum value from the company offerings, collaborating…
Job Description
ecosio, a division of Vertex, Inc. and a prominent service provider specializing in electronic data interchange, Web EDI, and e-invoicing, seeks a Customer Success Manager DACH (f/m/d) to join their team. This remote position focuses on driving corporate value by strategically growing existing accounts, building enduring business partnerships, and spotting expansion opportunities.
The ideal candidate enjoys overseeing a dedicated client portfolio to ensure maximum value from the company offerings, collaborating closely with experienced Account Managers for smooth transitions of qualified opportunities, and relaying client feedback so products continually satisfy user needs. Professionals in this role will also handle difficult customer escalations by aligning internal teams to resolve friction, and they will participate in sales campaigns alongside the marketing department.
ecosio operates with an inclusive environment, hiring individuals from diverse backgrounds and maintaining a standard background check process during hiring. Team members benefit from a remote-first work model in designated countries, flexible working hours, home office stipends, and an annual personal development fund. Employees can also take advantage of up to 90 days of workations within the EU annually, health and wellbeing support resources, regular team events, and location-specific perks.
Responsibilities
- Strategically develop existing accounts to drive company value
- Build and maintain long-term business relationships
- Identify up-selling and cross-selling opportunities
- Manage a dedicated portfolio of clients to ensure they maximize solution value
- Partner with an experienced Account Manager to seamlessly transition qualified opportunities
- Communicate customer feedback internally to ensure products and services meet user needs
- Navigate complex customer escalations and align internal stakeholders to resolve friction
- Execute sales campaigns in cooperation with the marketing team
Requirements
- Experience in B2B SaaS sales
- Native or C2 level German language skills
- Fluent English language skills
- Prior experience working with an existing customer portfolio
- Experience with cross-selling and up-selling
Qualifications
- Experience selling EDI, e-invoicing, or ERP solutions
Core Skills
Benefits
- Remote-first work culture in designated countries
- Flexible working hours
- Annual personal development budget for conferences, courses, or career coaching
- Home office allowance
- Regular company events and trips
- Workations of up to 90 days per year within the EU
- Wellbeing support including mental health resources and employee assistance programs
- Additional country-specific benefits based on location
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and location for this role?
This is a full-time, remote position allowing work from designated countries.
What language skills are required?
Candidates must have native or C2 level German language skills and fluent English skills.
What perks and benefits are offered?
Benefits include a home office allowance, flexible hours, an annual personal development budget, EU workations up to 90 days per year, regular team events, and wellbeing support.
Is the salary specified in the job posting?
No, the salary is not stated in the job posting.
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