Opportunity at
NotabeneCustomer Success Manager, EMEA
Notabene operates in the digital economy by building financial infrastructure that changes how money moves, expanding beyond compliance foundations to support digital financial services among regulated…
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About This Role
Notabene operates in the digital economy by building financial infrastructure that changes how money moves, expanding beyond compliance foundations to support digital financial services among regulated institutions. The company recently completed a Series B funding round with backing from multiple prominent investors. To support this growth, Notabene seeks a Customer Success Manager for the EMEA region. This position suits an experienced professional who wants to own the post-sales lifecycle for…
Job Description
Notabene operates in the digital economy by building financial infrastructure that changes how money moves, expanding beyond compliance foundations to support digital financial services among regulated institutions. The company recently completed a Series B funding round with backing from multiple prominent investors. To support this growth, Notabene seeks a Customer Success Manager for the EMEA region.
This position suits an experienced professional who wants to own the post-sales lifecycle for an assigned portfolio of accounts. The successful candidate will manage clients ranging from crypto-native exchanges and payment providers to financial institutions and fintech entities launching digital asset products. Responsibilities span onboarding, product adoption, business reviews, pricing discussions, renewals, and identifying expansion opportunities. The role also requires serving as a technical point of contact who can collaborate directly with client integration teams regarding API documentation, webhooks, and transaction data.
Candidates should possess a background in customer success or account management within complex technical sectors such as crypto, fintech, or regtech SaaS. The employer requires someone who can operate autonomously, handle commercial discussions independently, and work effectively across compliance, operations, and engineering departments.
Responsibilities
- Manage the entire post-sales journey encompassing onboarding, adoption, business reviews, renewals, and expansions
- Conduct commercial discussions and handle pricing negotiations for renewals and upsells with economic buyers
- Advise clients on Travel Rule programs and stablecoin payment products
- Collaborate directly with client integration teams by reviewing API documentation, test calls, transaction data, and webhooks to diagnose issues
- Track usage patterns, engagement levels, and risk indicators to address potential issues before renewal periods
- Identify expansion paths within current accounts across adjacent teams, products, and entities, collaborating with Sales on entirely new opportunities
- Establish connections across client engineering, operations, and compliance departments
- Relay competitor and customer insights back to the marketing, sales, and product departments
- Maintain up-to-date records within HubSpot
- Participate in occasional on-call duties outside of standard office hours
Requirements
- Based in the EMEA region with the ability to cover customers across it
- Approximately five years of professional experience in customer success or account management at a fintech, crypto, regtech SaaS, or similarly complex technical market company
- Demonstrated commercial ownership in independently managing renewals, pricing, and upsells without handing deals back to sales
- Technical aptitude to navigate API documentation, analyze request and response data, and troubleshoot integration behavior
- Background managing a diverse portfolio of clients extending from mid-market to enterprise organizations
- Experience managing the complete customer lifecycle from initial onboarding through expansion
- Familiarity with regulated or compliance-driven environments
Qualifications
- Prior knowledge related to digital asset compliance, stablecoin payments, or the Travel Rule
- Direct experience working alongside regulated financial institutions and banks entering the digital asset space
- Previous experience building customer success playbooks and processes entirely from scratch
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The posting specifies that the role is remote within EMEA time zones, and the candidate must be based in the region.
What kind of experience is required for this position?
Candidates need around five years of experience in customer success or account management at a crypto, fintech, regtech SaaS, or complex technical market company.
Is salary information provided in the job posting?
No, the job posting does not specify salary details.
What are the primary duties regarding existing accounts?
The role involves owning the post-sales journey, driving product adoption, conducting business reviews, managing renewals and pricing negotiations, and identifying upsell opportunities.
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