Customer Success Manager – High-Touch Onboarding

HYROS, based in Delaware, makes ad tracking and attribution software that shows businesses which channels bring in their customers and revenue. It is recruiting a Customer Success Manager with at least five years of experience, preferably in SaaS, to run high-touch onboarding and ongoing success for key accounts. The job is remote and full-time.

The company describes this as a technical position rather than a purely relationship-driven one. The manager walks customers through setup, connects their advertising and sales systems to HYROS, troubleshoots tracking and data problems, and confirms that tracking works properly. The manager owns customer relationships, flags risks early, and is evaluated on portfolio retention, portfolio size, activation of new customers and satisfaction.

The posting lays out a six-month ramp. Early on, the manager learns the onboarding playbooks and common integration problems and begins hosting onboarding calls. By about 90 days, the person should handle most routine technical issues and run customer training. Over the following months, the manager takes on a growing portfolio, helps customers use attribution data to guide spending and business decisions, and contributes to internal playbooks.

Expected background includes work with high-touch or strategic accounts and comfort in technical settings without being a developer. Working familiarity with Shopify, Google Ads, Meta Ads or comparable tools is expected, and the hire should grasp how websites, tracking code, integrations and customer records interlock. Logical troubleshooting, clear explanations and a proactive approach are valued. Experience in marketing analytics, paid advertising or attribution, and familiarity with HubSpot, Intercom or ChurnZero are considered a plus. No salary is specified.