Remote opportunity at
D2LCustomer Success Manager (Higher Education)
D2L operates as a cloud technology organization focused on modernizing educational experiences through its Brightspace Learning Management System. The company seeks a Customer Success Manager to…
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About This Role
D2L operates as a cloud technology organization focused on modernizing educational experiences through its Brightspace Learning Management System. The company seeks a Customer Success Manager to oversee business relationships with North American Higher Education clients and support their platform adoption. In this remote position, the primary focus centers on driving client satisfaction, developing strategic goals, and ensuring long-term product retention. The role involves working directly with university leadership and administrative…
Job Description
D2L operates as a cloud technology organization focused on modernizing educational experiences through its Brightspace Learning Management System. The company seeks a Customer Success Manager to oversee business relationships with North American Higher Education clients and support their platform adoption. In this remote position, the primary focus centers on driving client satisfaction, developing strategic goals, and ensuring long-term product retention.
The role involves working directly with university leadership and administrative teams to coordinate success plans, facilitate implementations, and manage regular business reviews. Candidates will collaborate across internal departments while maintaining trusted partnerships with executive stakeholders. The position involves travelling to client sites approximately thirty percent of the time.
Responsibilities
- Own business relationships with North American Higher Education accounts to foster referenceable partnerships
- Create and execute customized Customer Success Plans and Customer Retention Plans
- Monitor customer metrics and lead initiatives to achieve established success criteria
- Drive product adoption by setting and managing usage targets aligned with institutional goals
- Support Client Sales Executives during the contract renewal process
- Partner with internal teams and subject matter experts to provide solution planning
- Coordinate regular business reviews with customer leadership and administrative teams
- Act as a primary stakeholder during implementation phases and subsequent transitions
- Educate clients on self-service tools, support channels, and product release processes
Requirements
- Minimum of three years of professional experience in Customer Success, Account Management, or related fields
- Demonstrated capability to build credibility and rapport with senior executives and C-suite stakeholders
- Proven experience establishing joint strategic goals with clients and measuring progress
- Ability to collaborate cross-functionally across internal and external teams
- Capacity to travel to customer locations up to thirty percent of the time
- Bachelor's degree or equivalent working experience
Qualifications
- Prior work history within a fast-paced, growth-oriented organization
- Background in education technology or familiarity with Higher Education business drivers
Core Skills
Benefits
- Wellness Subsidy
- Equity Grants
- Variable Incentive
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement up to 4000 CAD through the SkillsWave Program
- Two paid days off for SkillsWave-related activities
- Access to mental health services and Employee Family Assistance Program
- Financial planning and retirement planning support
- Two paid volunteer days
- Competitive benefits package
- Home internet reimbursements
- Employee referral program and employee recognition
- Social events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the location as remote, though it does require approximately 30 percent travel to client locations.
What is the salary range for this role?
The annualized base salary range is USD 80,000 to 97,750 per year, determined by qualifications, experience, and market data.
What level of experience is required?
Candidates must have at least three years of experience in Customer Success, Account Management, or related functions, alongside a bachelor's degree or equivalent experience.
Are additional perks included with the compensation?
Yes, eligible employees may receive additional benefits such as equity grants, variable incentives, wellness subsidies, and tuition reimbursement.
Sample Interview Questions
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