Remote opportunity at
ExtraHopCustomer Success Manager III - Canberra
ExtraHop seeks a Customer Success Manager III to join the team remotely in Canberra. In this role, you will help organizations achieve complete visibility, real-time threat…
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About This Role
ExtraHop seeks a Customer Success Manager III to join the team remotely in Canberra. In this role, you will help organizations achieve complete visibility, real-time threat detection, and proactive security through the company's network detection and response technology. ExtraHop provides market-leading cybersecurity solutions that allow businesses to investigate threats faster, maintain network integrity, and protect connected enterprises against emerging digital risks. As a Customer Success Manager III, you will act…
Job Description
ExtraHop seeks a Customer Success Manager III to join the team remotely in Canberra. In this role, you will help organizations achieve complete visibility, real-time threat detection, and proactive security through the company's network detection and response technology. ExtraHop provides market-leading cybersecurity solutions that allow businesses to investigate threats faster, maintain network integrity, and protect connected enterprises against emerging digital risks.
As a Customer Success Manager III, you will act as the primary strategist for client engagement, guiding users through onboarding, driving product adoption, and securing renewals. This position suits an experienced professional who excels at building lasting relationships, analyzing client requirements, and coordinating high-value services. You will serve as the connective tissue between customers and internal teams including sales, marketing, product, and support, while championing user needs to help shape future service priorities.
Responsibilities
- Evaluate client needs to promote optimal application of ExtraHop products within their business environments
- Secure contract renewals and identify expansion opportunities by driving successful client outcomes
- Engage end-users directly to deliver targeted assistance, enablement, and community platform adoption
- Coordinate advanced training and professional services tailored to specific customer requirements
- Lead onboarding processes and initial platform introductions for new clients
- Document and evaluate customer health and maturity levels to refine engagement strategies
- Contribute to voice-of-customer activities and provide actionable input on product roadmaps
- Collaborate across business units to represent client expectations and advocate for product enhancements with development teams
- Create and maintain customer success plans outlining desired goals and value metrics
- Build deep relationships with key stakeholders and technology leaders across client organizations
- Partner with sales to pursue organic growth opportunities identified during client interactions
- Host recurring meetings, working sessions, and business reviews with clients
Requirements
- Possess a four-year college degree, preferably in a technical discipline such as information technology or management information systems
- Collaborate effectively with cross-functional team members and internal stakeholders
- Demonstrate strong verbal and written communication abilities
- Manage multiple tasks efficiently in a fast-paced environment
- Maintain high attention to detail
- Work flexibly by exercising independent initiative while accurately executing established success programs
- Understand foundational networking principles covering layers 2 through 4 of the OSI model
- Familiarity with standard application protocols including HTTP, DNS, CIFS, NFS, and TNS TDS
- Proficiency using Salesforce.com CRM or comparable platforms
- Intermediate skill level with Microsoft Excel, including familiarity with formulas, data manipulation, and basic analysis
Qualifications
- Prior project management experience
- Background in data interpretation using the ExtraHop platform
- Previous experience in enterprise IT application or networking support
- Experience working alongside channel partners
Core Skills
Benefits
- Health, dental, and vision insurance options for employees and their families
- Flexible paid time off alongside prorated sick leave and federal holidays
- Three days of paid volunteer time
- Eligibility for an annual discretionary bonus plan for non-commissioned positions
- Flexible and remote work model
- Access to flexible spending accounts, dependent care accounts, and an employee assistance program
- Educational reimbursement programs
- Employer-matched 401k or applicable pension plans
- Pet insurance
- Parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
The posting specifies that this is a full-time position.
Where is the role located?
The position is designated as remote with a location in Canberra.
What salary is offered for this role?
The job posting does not specify a salary for this position.
What education or degree is required?
Candidates need a four-year college degree, preferably in a technical field such as information technology or management information systems.
Sample Interview Questions
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