Remote opportunity at
HubstaffCustomer Success Manager
Hubstaff is hiring a remote Customer Success Manager to handle a portfolio of around 150 mid-market and enterprise accounts spanning North and South America. Operating as…
Career Tools
About This Role
Hubstaff is hiring a remote Customer Success Manager to handle a portfolio of around 150 mid-market and enterprise accounts spanning North and South America. Operating as a remote-first organization for over a decade, Hubstaff provides workforce productivity, time tracking, project management, and payroll automation software used by more than 20,000 businesses globally. In this position, you will own the entire customer lifecycle from activation and onboarding through ongoing adoption, renewals,…
Job Description
Hubstaff is hiring a remote Customer Success Manager to handle a portfolio of around 150 mid-market and enterprise accounts spanning North and South America. Operating as a remote-first organization for over a decade, Hubstaff provides workforce productivity, time tracking, project management, and payroll automation software used by more than 20,000 businesses globally.
In this position, you will own the entire customer lifecycle from activation and onboarding through ongoing adoption, renewals, and expansion. Acting as a trusted advisor, you will collaborate with the Sales, Product, Marketing, Support, and Engineering teams to guide clients toward measurable outcomes and long-term value. This role suits a self-motivated professional who possesses strong communication skills, an ownership mindset, and the ability to leverage data dashboards and metrics to mitigate risks and identify growth opportunities.
You will report to the Customer Success Team Lead and work alongside colleagues distributed across the Americas and Europe. Your daily duties include running live onboarding sessions, conducting value-driven business reviews, resolving escalations, managing billing inquiries, and building scalable playbooks to streamline customer success workflows.
Responsibilities
- Manage client activation, onboarding, and ongoing relationship development for a portfolio of approximately 150 mid-market and enterprise accounts
- Drive Gross and Net Revenue Retention while overseeing renewals, expansion opportunities, and at-risk accounts
- Monitor product adoption metrics, health alerts, and feature usage data to implement targeted success plans
- Lead live onboarding sessions, webinars, and product walkthroughs to educate users and accelerate time-to-value
- Collaborate cross-functionally with Product, Support, and Engineering teams to resolve issues and share customer feedback
- Create scalable processes and playbooks that improve lifecycle management and internal operational efficiency
Requirements
- Have at least 4 years of Customer Success experience within a product-led growth (PLG) software-as-a-service company
- Demonstrate experience managing 100 or more accounts simultaneously while balancing proactive engagement and operational efficiency
- Show a strong ownership mentality and accountability for client outcomes
- Possess exceptional relationship-building and communication skills for engaging executive and operational stakeholders
- Demonstrate comfort working with data, dashboards, and customer metrics to guide decision-making
- Bring experience influencing renewal, retention, and expansion outcomes in a subscription-based software model
Qualifications
- Familiarity with Vitally, HubSpot, Slack, and Stripe
Core Skills
Benefits
- Base salary ranging from 80000 to 100000 USD annually
- Quarterly performance bonus tied to customer retention and expansion goals
- Fully remote work environment with flexible working hours
- Private health insurance and paid time off
- Local employee benefits and annual stipends for home office equipment, wellness, or professional development
- Global company retreats in unique destinations
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role with flexible working hours where you can work from a distributed environment.
What is the salary and bonus structure for this role?
The base salary ranges from $80,000 to $100,000 per year, with an opportunity to earn additional compensation through a quarterly performance bonus tied to retention and expansion goals.
What experience is required to apply?
Candidates must have four or more years of Customer Success experience in a product-led growth SaaS company, along with experience managing 100 or more accounts.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.