Remote opportunity at
Knowt Inc.Customer Success Manager (K-12)
Knowt Inc. seeks a full-time, fully remote Customer Success Manager to handle district and school partnerships. Operating in the United States, Knowt provides an artificial intelligence-driven…
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About This Role
Knowt Inc. seeks a full-time, fully remote Customer Success Manager to handle district and school partnerships. Operating in the United States, Knowt provides an artificial intelligence-driven learning platform featuring flashcards, practice tests, AI tutoring, and educator tools used by countless students and instructors. In this position, the individual will serve as the primary contact for school partners to maximize platform utilization and secure renewals and growth. Operating within a compact…
Job Description
Knowt Inc. seeks a full-time, fully remote Customer Success Manager to handle district and school partnerships. Operating in the United States, Knowt provides an artificial intelligence-driven learning platform featuring flashcards, practice tests, AI tutoring, and educator tools used by countless students and instructors. In this position, the individual will serve as the primary contact for school partners to maximize platform utilization and secure renewals and growth. Operating within a compact team, the successful candidate will guide onboarding, evaluate account health, conduct training, and influence product roadmap priorities.
Responsibilities
- Manage school and district account portfolios from initial kickoff through renewal
- Oversee onboarding procedures including roster integration through ClassLink and Clever, administrative setup, and educator training webinars
- Monitor user adoption metrics, identify vulnerable accounts proactively, and maintain communication with educational leaders
- Handle contract renewals while pursuing expansion possibilities across educational institutions
- Develop performance reports and quarterly business reviews demonstrating platform value
- Collaborate with the sales department for account transitions and the product team to translate user feedback into feature priorities
- Produce help documentation, educational assets, and scalable operational playbooks
Requirements
- Possess two to four years of background in customer success, account management, or comparable client-facing positions
- Bring previous experience collaborating with K-12 educational institutions or districts, or a teaching background
- Demonstrate ability to lead presentations and training sessions for educators and administrators
- Maintain strong organizational capabilities to manage multiple accounts simultaneously
- Communicate clearly and directly via email, telephone, and video platforms
- Apply a data-oriented perspective toward evaluating account engagement and health
Qualifications
- Familiarity with educational technology rostering and single sign-on tools such as ClassLink, Clever, and Google Classroom
- Experience using customer relationship management or customer success software like HubSpot or Salesforce
- Background managing renewals or upsell quotas
Core Skills
Benefits
- Annual base salary between $70,000 and $80,000
- Commission structure ranging from five to seven percent
- Fully remote work arrangement based in the United States
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
This is a full-time, fully remote position for candidates based in the United States.
What is the salary and compensation structure?
The position offers a base salary ranging from $70,000 to $80,000 per year, accompanied by a 5-7% commission.
What experience is required to apply?
Applicants need two to four years of experience in customer success, account management, or a similar client-facing role, along with K-12 school or district experience or a teaching background.
How can I apply for this position?
The posting directs applicants to apply through the We Work Remotely job board link provided in the original listing.
Sample Interview Questions
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