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AirtableCustomer Success Manager
Airtable is seeking a Customer Success Manager to join its team on a remote basis. Airtable offers a platform that blends relational databases, custom applications, automations,…
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About This Role
Airtable is seeking a Customer Success Manager to join its team on a remote basis. Airtable offers a platform that blends relational databases, custom applications, automations, and artificial intelligence, enabling more than 500,000 organizations and 80% of the Fortune 100 to build tailored workflows and applications. In this post-sales role, you will manage a portfolio of enterprise clients, guiding them through onboarding, adoption, and renewals while focusing on artificial intelligence…
Job Description
Airtable is seeking a Customer Success Manager to join its team on a remote basis. Airtable offers a platform that blends relational databases, custom applications, automations, and artificial intelligence, enabling more than 500,000 organizations and 80% of the Fortune 100 to build tailored workflows and applications.
In this post-sales role, you will manage a portfolio of enterprise clients, guiding them through onboarding, adoption, and renewals while focusing on artificial intelligence capabilities and workflow innovation. You will be assigned to either a Scaled or High Touch team depending on your background and business needs. Your duties will include leading executive reviews, directing onboarding plans to launch workflows within 90 days, monitoring account health, and collaborating closely with Account Executives to drive expansion.
Candidates should bring extensive enterprise customer management experience, strong technical fluency regarding automation and data, and the ability to translate complex technology into actionable advice. The salary range for this remote role is $128,000 to $166,900 per year, with total compensation potentially including benefits and incentive compensation.
Responsibilities
- Manage the post-sales relationship for a portfolio of enterprise accounts from onboarding to renewal
- Partner with clients to establish mutual onboarding plans ensuring primary workflows launch within 90 days
- Facilitate Executive Business Reviews and data-driven value assessments to document return on investment
- Provide product enablement sessions including Airtable 101, feature walkthroughs, artificial intelligence workshops, and hands-on building
- Monitor account health metrics, adoption patterns, and risk indicators to coordinate early intervention
- Identify and qualify expansion leads before handing them over to Account Executives with relevant context
- Translate client feedback and usage data into internal insights to influence product and artificial intelligence roadmaps
Requirements
- Possess 5 or more years of professional background in enterprise customer success, account management, solutions consulting, or technical account management supporting business-to-business software-as-a-service or workflow automation platforms
- Demonstrate a history of producing measurable client results across onboarding, adoption, retention, and expansion phases
- Have prior experience managing multi-stakeholder enterprise account relationships as the primary point of contact
- Show technical fluency with workflow automation, system integrations, data concepts, and practical artificial intelligence applications
- Exhibit strong presentation, storytelling, and teaching abilities to simplify intricate systems into actionable guidance
Qualifications
- Experience working with no-code or low-code platforms, workflow automation software, or artificial intelligence-driven software-as-a-service solutions
- Background in management consulting, product management, or solution architecture within the enterprise technology sector
- Familiarity with designing artificial intelligence-powered workflows or utilizing large language models for operational improvements
- Knowledge of data visualization and analytics tools used to quantify client value
- Understanding of enterprise governance, change management, and security frameworks related to software adoption
Core Skills
Benefits
- Comprehensive benefit offerings as part of the total compensation package
- Opportunity to receive incentive compensation
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote employment opportunity.
What is the salary range for this role?
The on-target earnings range for this role is $128,000 to $166,900 per year, varying based on work location, skills, and experience.
What experience is required for the Customer Success Manager position?
Applicants must have five or more years of experience in enterprise customer success, account management, solutions consulting, or technical account management within business-to-business software-as-a-service or workflow automation sectors.
How can an applicant request accommodation during the hiring process?
Candidates with a medical condition, disability, or religious belief inhibiting participation can complete the Accommodations Request Form mentioned in the posting.
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