Remote opportunity at
SignifyCustomer Success Manager, Mid-Market
Signifyd is a company dedicated to helping merchants grow by preventing fraud, protecting revenue, and creating smooth shopping experiences across more than 100 countries. The organization…
Career Tools
About This Role
Signifyd is a company dedicated to helping merchants grow by preventing fraud, protecting revenue, and creating smooth shopping experiences across more than 100 countries. The organization is currently seeking a remote, full-time Customer Success Manager, Mid-Market to join its team. In this position, the professional will manage a pooled portfolio averaging roughly 30 accounts simultaneously, driving net revenue retention, product adoption, and individual quarterly upsell goals. The role requires partnering…
Job Description
Signifyd is a company dedicated to helping merchants grow by preventing fraud, protecting revenue, and creating smooth shopping experiences across more than 100 countries. The organization is currently seeking a remote, full-time Customer Success Manager, Mid-Market to join its team. In this position, the professional will manage a pooled portfolio averaging roughly 30 accounts simultaneously, driving net revenue retention, product adoption, and individual quarterly upsell goals. The role requires partnering closely with sales, risk, and implementation teams to ensure clients receive strong value from the service. The ideal candidate is a results-driven problem solver who feels comfortable engaging in high volumes of client communication daily via Zoom, phone, and email.
Responsibilities
- Manage an average portfolio of approximately 30 accounts at any given time within the Mid-Market segment
- Drive scalable customer success initiatives to meet targets for upsells, onboarding, and retention
- Identify and execute upsell opportunities by leveraging scaled customer success strategies
- Analyze client data using tools like AI, Looker, Salesforce, and Google Suite to uncover optimization opportunities and mitigate risks
- Collaborate with the implementation team during new merchant onboarding to ensure alignment with business goals
- Provide initial product training, high-level guidance for inbound customer queries, and facilitate efficient escalations
- Monitor customer health metrics and adoption data to spot potential risks and growth opportunities
- Communicate regularly with merchants via phone, email, and Zoom to support their goals
- Partner cross-functionally with technical support, data science, and risk intelligence teams
- Develop and present business reviews outlining customer success, strategic recommendations, and revenue growth opportunities
- Provide customer support outside typical business hours, including holidays, when aligned with merchant needs
Requirements
- One to three years of experience in a client-facing role such as account management, customer success, or sales
- Strong preference for candidates with experience managing high volumes of accounts in a scaled customer-success model
- Excellent verbal, written, and presentation skills with a preference for phone-based interactions
- Proven ability to analyze complex challenges, form actionable strategies, and lead objectives
- Exceptional time management and prioritization capabilities
- High motivation, resourcefulness, detail-oriented organization, and comfort with ambiguity in a fast-paced environment
- Bachelor degree
Qualifications
- Proficiency with Salesforce
Core Skills
Benefits
- Discretionary unlimited time off policy
- 401K match
- Stock options including a grant of 1,000 stock options based on internal guidelines
- Annual performance bonus or commissions with an on-target commission range of $23,000 to $28,000 annually
- Paid parental leave for 12 weeks
- On-demand therapy for employees and their dependents
- Dedicated learning budget through Learnerbly
- Health, dental, and vision insurance
- Flexible spending account
- Short-term and long-term disability insurance
- Life insurance
- Company social events and swag
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this role?
This position is remote.
What is the salary range for the Customer Success Manager position?
The starting base salary ranges from $70,000 to $85,000 per year, with an on-target commission range of $23,000 to $28,000 annually and a stock option grant.
What are the core experience requirements?
Candidates must have a bachelor's degree and one to three years of experience in a client-facing role like sales, account management, or customer success, ideally managing a high volume of accounts in a scaled model.
What is the employment type?
The position is full-time.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.