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HospitableCustomer Success Manager (North America - Remote)
Hospitable develops software that enables Airbnb rentals to operate and rent themselves out. The company operates as a remote-only organization and hires based on time zones,…
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About This Role
Hospitable develops software that enables Airbnb rentals to operate and rent themselves out. The company operates as a remote-only organization and hires based on time zones, seeking a Customer Success Manager for North American time zones. Unlike traditional customer support roles, this position centers on a commercial, proactive strategy aimed at driving revenue growth and helping short-term rental operators expand their businesses. The person in this role will take ownership…
Job Description
Hospitable develops software that enables Airbnb rentals to operate and rent themselves out. The company operates as a remote-only organization and hires based on time zones, seeking a Customer Success Manager for North American time zones. Unlike traditional customer support roles, this position centers on a commercial, proactive strategy aimed at driving revenue growth and helping short-term rental operators expand their businesses.
The person in this role will take ownership of a revenue quota, engaging users through targeted campaigns, strategic account reviews, and consultations to secure subscription upgrades, feature adoption, and additional product sales. Success in this position is measured primarily by quota achievement and pipeline management. Candidates should thrive in an autonomous, results-oriented environment where performance directly impacts earnings.
Responsibilities
- Manage and achieve quarterly revenue targets through subscription upgrades, annual conversions, and feature adoption
- Engage customers proactively via scheduled meetings, personalized outreach, and targeted campaigns
- Conduct 1:1 consultations, group workshops, and product demonstrations
- Manage high-value accounts through Quarterly Business Reviews and ongoing conversations
- Build and maintain a sales pipeline while keeping accurate CRM records
- Relay customer feedback and product challenges to the product and support teams
Requirements
- Minimum of three years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role
- Prior experience carrying and meeting or exceeding revenue quotas
- Familiarity with SaaS environments
- Proficiency in pipeline and CRM management
- Ability to work within North American time zones
Qualifications
- Background in short-term rentals, hospitality technology, property management, or revenue management
Core Skills
Benefits
- Contractor compensation ranging from USD $72,000 to USD $106,700, or US employee salary ranging from USD $66,385.10 to USD $98,379.04
- Quarterly performance bonuses based on quota attainment with no cap
- Company equity options through $HOST token RSUs with a grant value of up to $9,700
- Eligibility for up to an additional USD $230,756 per year in Performance Share Units tied to business targets
- 35 days off per year including self-serve public holidays
- Parental leave
- Healthcare benefits including EPO, PPO, and HSA for US employees
- 401(k) plan for US employees
- Complimentary mental health and emotional support through Spill
- Peer recognition platform to earn redeemable virtual coins
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Hospitable is a remote-only and fully distributed company that hires based on time zones, specifically seeking candidates for North American time zones for this role.
What is the salary for this role?
For contractors, the total cost ranges from USD $72,000.00 to USD $106,700.00, while US employees receive a gross salary ranging from USD $66,385.10 to USD $98,379.04. Additional compensation includes uncapped quarterly performance bonuses, equity, and performance share units.
What experience is required to apply?
Applicants must have at least three years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally within SaaS, along with a track record of carrying and meeting revenue quotas.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.