Remote opportunity at
Two Six TechnologiesCustomer Success Manager
Two Six Technologies seeks a Customer Success Manager to bridge product teams, sales, and client support. The employer develops advanced technologies to solve complex global challenges.…
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About This Role
Two Six Technologies seeks a Customer Success Manager to bridge product teams, sales, and client support. The employer develops advanced technologies to solve complex global challenges. In this role, the selected professional will facilitate user onboarding, encourage feature adoption, track health metrics, and secure renewals. Candidates will coordinate campaigns, draft strategic briefings for senior leaders and government agencies, and leverage agentic artificial intelligence platforms. This position operates on a remote…
Job Description
Two Six Technologies seeks a Customer Success Manager to bridge product teams, sales, and client support. The employer develops advanced technologies to solve complex global challenges. In this role, the selected professional will facilitate user onboarding, encourage feature adoption, track health metrics, and secure renewals. Candidates will coordinate campaigns, draft strategic briefings for senior leaders and government agencies, and leverage agentic artificial intelligence platforms. This position operates on a remote basis with domestic and international travel up to twenty percent.
Responsibilities
- Accelerate decision velocity to identify opportunities, isolate narrative vulnerabilities, and deploy campaigns
- Onboard new clients through initial setups, success plans, and feature usage strategies
- Monitor engagement metrics, track support tickets, mitigate churn risks, and handle renewals
- Partner with sales to uncover and close upsell and cross-sell opportunities
- Communicate product feedback to engineering teams and cultivate references and case studies
- Present operational plans and strategic documents to military leadership and coalition partners
- Promote the organization and build relationships with adjacent customers to understand their requirements
Requirements
- Minimum of five years of professional background in Customer Success, Account Management, or Technical Account Management within software or technology sectors
- Demonstrated track record of managing post-sale client relationships and conducting business reviews
- Experience tracking customer health metrics, running retention playbooks, and overseeing contract renewals
- Ability to collaborate across distributed teams and work independently as a self-starter
- Active Secret clearance with eligibility and willingness to obtain and maintain a TS/SCI
Qualifications
- Bachelor degree in Business, Communications, Computer Science, or a related field
- Background in the information advantage domain involving public available information, data analytics, natural language processing, artificial intelligence, machine learning, ad tech, mobile technology, or telecommunications
- Experience providing mission support via product licenses rather than services alone
- Previous work with government, defense, or federal technology programs
- Direct ownership of renewal quotas or expansion and upsell revenue key performance indicators
- Familiarity with CRM tools and customer success software platforms
Core Skills
Benefits
- Medical, dental, and vision insurance
- Life and disability insurance
- Retirement benefits
- Paid leave
- Tuition assistance and professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this role?
The annualized salary for this position ranges from USD 135,000 to 170,000, depending on education, experience, skills, and geographic location.
Is this job remote?
Yes, the posting indicates that the position is remote with occasional domestic and international travel up to twenty percent.
What security clearance is required?
Applicants must hold an active Secret clearance and possess the eligibility and willingness to obtain and maintain a TS/SCI clearance.
What level of education is needed?
A bachelor degree in Business, Communications, Computer Science, or a related field is required, though equivalent practical experience is also accepted.
Sample Interview Questions
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