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SalsifyCustomer Success Manager
Salsify is hiring a remote Customer Success Manager to oversee, retain, and expand a designated portfolio of mid-market clients. Operating as a global commerce infrastructure provider…
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About This Role
Salsify is hiring a remote Customer Success Manager to oversee, retain, and expand a designated portfolio of mid-market clients. Operating as a global commerce infrastructure provider since 2012, Salsify connects brands, retailers, and distributors across more than 80 countries to optimize online product presentation, increase conversion rates, and accelerate market entry. Major global brands such as Coca-Cola, L’Oreal, and Mars rely on these solutions to maintain digital shelf performance. This…
Job Description
Salsify is hiring a remote Customer Success Manager to oversee, retain, and expand a designated portfolio of mid-market clients. Operating as a global commerce infrastructure provider since 2012, Salsify connects brands, retailers, and distributors across more than 80 countries to optimize online product presentation, increase conversion rates, and accelerate market entry. Major global brands such as Coca-Cola, L’Oreal, and Mars rely on these solutions to maintain digital shelf performance.
This position goes beyond conventional account management by uniting commercial growth strategy with hands-on product adoption. The professional in this role will build executive relationships, lead consultative software demonstrations, manage account risk, and tackle technical or operational workflow hurdles. Success relies on combining high-touch account engagement with scalable strategies that leverage data analytics and AI tools. The person chosen will collaborate closely with internal teams spanning sales, renewals, engineering, product development, and client services to secure measurable customer return on investment.
Salsify provides a competitive compensation structure, including a national pay range of €32.300 to €38.000 EUR in base salary, alongside potential commission plans or bonus incentives for eligible positions. Full-time personnel are also invited to join a total rewards program featuring health and medical coverage plus paid time off.
Responsibilities
- Manage portfolio health to drive account retention and identify cross-selling or upsell opportunities
- Lead consultative software demonstrations in coordination with sales and renewals teams
- Establish trusted relationships with stakeholders to increase platform utilization and ensure clients achieve measurable business results
- Mitigate churn risks and address technical or workflow obstacles alongside support, engineering, and product groups
- Utilize data insights, automated workflows, and artificial intelligence to scale engagement and track account intelligence
Requirements
- Minimum of 2 years of professional background in account management or customer success within a B2B SaaS environment
- Demonstrated ability to drive retention, account expansion, and revenue growth
- Experience leading value-driven software demonstrations and translating technical capabilities into business value
- Skill in managing competing priorities, mitigating client risk, and communicating with technical and executive stakeholders
Core Skills
Benefits
- Health and medical benefits
- Paid time off
- Commission plan or bonus incentive for eligible roles
- Total rewards plan participation for full-time employees
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the salary range for this role?
The national pay range specified in the posting is €32.300 to €38.000 EUR in base salary.
What level of experience is required?
Candidates need at least 2 years of customer success or account management experience within a B2B SaaS business model.
How do I apply?
Interested applicants can apply through the company's application channels, and a member of the talent team will reach out via an official @salsify.com email address if moving forward.
Sample Interview Questions
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