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General Dynamics Information TechnologyCustomer Success Manager - Secret Clearance – 100% Remote
General Dynamics Information Technology seeks a Customer Success Manager to support the DISA E-ICAM program on a full-time, 100% remote basis. In this role, you will…
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About This Role
General Dynamics Information Technology seeks a Customer Success Manager to support the DISA E-ICAM program on a full-time, 100% remote basis. In this role, you will champion client and end-user needs throughout onboarding, implementation, solution delivery, and production operations. You will collaborate daily with internal and external stakeholders—including operators, engineers, developers, integrators, and senior leadership—to ensure seamless service delivery aligned with program objectives and Agile methodologies. This position is well-suited…
Job Description
General Dynamics Information Technology seeks a Customer Success Manager to support the DISA E-ICAM program on a full-time, 100% remote basis. In this role, you will champion client and end-user needs throughout onboarding, implementation, solution delivery, and production operations. You will collaborate daily with internal and external stakeholders—including operators, engineers, developers, integrators, and senior leadership—to ensure seamless service delivery aligned with program objectives and Agile methodologies.
This position is well-suited for a dedicated professional with deep IT program support experience, strong organizational skills, and a proactive approach to client advocacy. General Dynamics Information Technology is a global technology and professional services enterprise delivering mission-ready capabilities, artificial intelligence, cloud solutions, cyber defense, and software development to major United States government, defense, and intelligence agencies across more than 50 countries.
Responsibilities
- Guide customers through their complete program lifecycle from onboarding to production operations
- Provide scheduling and integration assistance for modifications within the ICAM production solution
- Advocate for clients to guarantee a positive user experience and help them leverage program offerings
- Build and sustain professional business relationships while managing client portfolios
- Create documentation including reports, user guides, training materials, and process briefs
- Facilitate customer-facing requirements, changes, incidents, problems, and solution demonstrations
- Collaborate with internal and external senior leadership using Agile methodologies and participate in Scrum calls
- Analyze customer needs to anticipate and deliver effective technical solutions
- Provide guidance and mentorship to less-experienced colleagues, potentially serving as a task lead
Requirements
- Minimum of an active Secret security clearance
- At least 8 years of related professional experience supporting enterprise IT customers
- US citizenship
- Familiarity with Department of Defense customers and work environments
Qualifications
- Bachelor’s degree (four additional years of related experience may be substituted in lieu of a degree)
- CompTIA Security+ certification or higher for IAT Level II DoD 8570 certification
Core Skills
Benefits
- Medical plan options, including some with Health Savings Accounts
- Dental and vision plan options
- 401(k) plan with pre and post-tax contribution capabilities and a company match
- Full flex work weeks where possible
- Paid time off including approximately 15 days of paid leave per calendar year and 10 paid holidays
- Paid family leave providing up to 160 hours in a rolling 12-month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel insurance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is 100% remote and can be performed from any location.
What is the salary range for the Customer Success Manager role?
The expected salary range for this position is $102,000 to $138,000 per year, with final compensation depending on experience, geographic location, and contractual requirements.
What security clearance is required?
Candidates must currently possess a minimum of an active Secret security clearance.
How do I apply for this job?
The posting does not specify the exact application instructions, but applicants can review career opportunities through General Dynamics Information Technology.
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