Remote opportunity at
Elation HealthCustomer Success Manager, Small Group
Elation Health is hiring a remote, full-time Customer Success Manager, Small Group to focus on engagement, retention, and growth for small to mid-tier healthcare practices through…
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About This Role
Elation Health is hiring a remote, full-time Customer Success Manager, Small Group to focus on engagement, retention, and growth for small to mid-tier healthcare practices through AI-driven and low-touch strategies. In this role, the professional will manage a portfolio of 300 to 500 customers representing between $4 million and $6 million in annual recurring revenue. Responsibilities include running feature-adoption campaigns, managing the renewal process, handling customer inquiries, monitoring customer health…
Job Description
Elation Health is hiring a remote, full-time Customer Success Manager, Small Group to focus on engagement, retention, and growth for small to mid-tier healthcare practices through AI-driven and low-touch strategies. In this role, the professional will manage a portfolio of 300 to 500 customers representing between $4 million and $6 million in annual recurring revenue. Responsibilities include running feature-adoption campaigns, managing the renewal process, handling customer inquiries, monitoring customer health dashboards, and identifying cross-sell and upsell opportunities using digital tools.
This position requires at least two years of prior experience in customer success or customer-facing sales within healthcare SaaS or revenue cycle management platforms. Candidates should possess strong written and verbal communication skills, customer empathy, adaptability, and coachability, along with familiarity or an eagerness to learn CRM platforms, campaign tools, and AI lifecycle platforms.
The salary range for this remote position is $80,000 to $105,000 per year, supplemented by variable compensation. Elation Health operates as an equal opportunity employer dedicated to building a diverse and inclusive workplace supporting independent primary care.
Responsibilities
- Run and optimize growth, retention, and feature adoption campaigns for small group accounts using digital tools and personalized messaging
- Monitor customer health dashboards and utilize AI-driven insights to flag and address accounts at risk or ready for growth
- Act as the main point of contact for customer inquiries, handling basic questions and routing complex matters to the correct team
- Manage an upsell and cross-sell pipeline by promoting new features and potential deals through targeted digital nudges
- Oversee contract renewals for a designated book of business to maintain high retention rates
- Utilize CRM systems, campaign platforms, and AI tools to manage the customer lifecycle
- Track key metrics including retention percentage, expansion percentage, and adoption metrics to evaluate intervention strategies
Requirements
- Minimum of two years of experience in customer success or customer-facing sales within healthcare SaaS or RCM platforms
- Interest in healthcare SaaS, digital health, or health operations
- Passion for helping others reach their goals
- Strong verbal and written communication skills
- Adaptability, coachability, and customer empathy
- Experience or willingness to learn CRM tools like Salesforce or HubSpot, campaign platforms, and AI lifecycle tools
- Comfort promoting new features, upgrades, and adoption messages via campaigns and digital nudges
Qualifications
- Exposure to healthcare workflows or patient and provider engagement
- Previous experience with electronic health records
Core Skills
Benefits
- Salary of USD 80,000 to 105,000 per year
- Variable compensation
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly indicates that the role is remote.
What is the salary range for this role?
The salary ranges from $80,000 to $105,000 per year, and the compensation package also includes variable pay.
What qualifications are required for the Customer Success Manager position?
Candidates must have at least two years of experience in customer success or customer-facing sales within healthcare SaaS or RCM platforms. Strong communication skills, empathy, adaptability, and comfort with CRM and AI tools are also required.
How many accounts will the manager handle?
The book of business consists of 300 to 500 customers representing between $4 million and $6 million in ARR.
How do I apply for this job?
The provided job posting does not specify application instructions.
Sample Interview Questions
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