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Hybrid opportunity at
AlertMediaCustomer Success Manager, SMB
AlertMedia is seeking a Customer Success Manager, SMB to join its team on a hybrid basis operating out of downtown Mexico City in the Reforma area.…
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About this role
Customer Success Manager, SMB at AlertMedia is a full-time role. Work arrangement: Hybrid. Location: Mexico. No salary is shown in this listing. It was posted on Oct 6, 2026. This listing is paused and not taking applications at the moment.
Job Description
AlertMedia is seeking a Customer Success Manager, SMB to join its team on a hybrid basis operating out of downtown Mexico City in the Reforma area. In this individual contributor position, the successful candidate will manage relationships within the emerging customer segment, focusing on engagement, retention, and growth. AlertMedia operates as a prominent risk intelligence and response platform provider, supplying organizations with technology designed to safeguard personnel and operations against emerging threats.
This role suits professionals who thrive in a fast-paced environment and possess a strong passion for client advocacy. Responsibilities include functioning as a product specialist, facilitating customer webinars, overseeing account health, and collaborating with support teams to manage escalations. Candidates must be fully bilingual in English and Spanish.
AlertMedia supplies all required hardware, including a laptop and accessories, alongside various financial and wellness perks. Qualified individuals must hold the legal right to work in Mexico without visa sponsorship, as the company cannot sponsor applicants for this position.
Responsibilities
- Serve as a product expert for SMB clients to foster feature adoption and goal achievement
- Oversee customer touch points through automated workflows and creative strategies
- Organize webinars and facilitate collaborative client sessions
- Monitor account health and evaluate potential risks across an assigned book of business
- Coordinate with the customer support division to handle complex escalations
- Maintain tracking data and communications inside Gainsight and Salesforce
- Reply to client inquiries within one business day
- Stay informed on general industry trends, use cases, and emerging technologies
Requirements
- Possess at least two years of experience in account management or customer success management
- Demonstrate strong organizational, time management, and prioritization abilities
- Show comfort in handling a high volume of accounts simultaneously
- Exhibit exceptional verbal and written communication skills
- Display strong listening skills with the ability to adapt to diverse client profiles
- Work independently as a self-motivated, adaptable, and success-driven individual contributor
- Be fluent in both English and Spanish
- Hold the legal authorization to work in Mexico without employer sponsorship
Qualifications
- Bring previous work background within a technology or SaaS industry setting
- Possess prior familiarity with Hubspot or Salesforce platforms
- Demonstrate experience handling customer software implementation and adoption
Core Skills
Benefits
- Competitive base salary alongside an annual company bonus
- 100 percent employer-paid medical, dental, and vision coverage
- Paid parental leave program
- Christmas bonus known as Aguinaldo
- Generous vacation and holiday guidelines
- Monthly work-from-home stipend
- Provided equipment consisting of a laptop, monitor, and accessories
- Access to a language immersion program
- Opportunities for continuous learning, mentorship, and career development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This is a hybrid position requiring presence at the downtown Mexico City offices in the Reforma area two days a week.
Does AlertMedia provide visa sponsorship?
No, AlertMedia does not sponsor visas for this position. Applicants must already possess the legal right to work in Mexico now and in the future.
Is this a management role?
No, this is an individual contributor position and does not involve managing direct reports.
What languages are required for this role?
Bilingual proficiency in both English and Spanish is a must for this position.
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