Remote opportunity at
ShopmonkeyCustomer Success Manager, SMB - Mexico
Shopmonkey seeks a Customer Success Manager, SMB to join its remote team for candidates based in Mexico. In this role, you will build relationships with clients,…
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About This Role
Shopmonkey seeks a Customer Success Manager, SMB to join its remote team for candidates based in Mexico. In this role, you will build relationships with clients, encourage product adoption, and help customers succeed using cloud-based auto-repair shop software. You will collaborate across departments including sales, support, implementation, and product teams to drive account growth and client retention. Shopmonkey provides software solutions designed to help auto-repair businesses streamline operations and consolidate…
Job Description
Shopmonkey seeks a Customer Success Manager, SMB to join its remote team for candidates based in Mexico. In this role, you will build relationships with clients, encourage product adoption, and help customers succeed using cloud-based auto-repair shop software. You will collaborate across departments including sales, support, implementation, and product teams to drive account growth and client retention.
Shopmonkey provides software solutions designed to help auto-repair businesses streamline operations and consolidate tools. The company is trusted by thousands of auto shops across the U.S. and Canada and has been recognized as one of America's Best Startup Employers by Forbes.
This position involves managing corporate accounts, independent users, and franchises, while serving as a trusted advisor to key stakeholders. The ideal candidate has experience in client-facing or customer success roles and thrives in a dynamic startup environment.
Responsibilities
- Develop and maintain relationships with individual users, franchises, and corporate accounts
- Conduct routine check-ins to monitor engagement levels and Net Promoter Scores
- Offer strategic guidance tailored to the operational needs of each client
- Guide customers through product walkthroughs and educational resources following onboarding
- Handle contract renewals, upsells, and cross-sells in partnership with commercial teams
- Serve as the primary contact for resolving customer concerns and eliminating adoption roadblocks
- Relay customer feedback and use cases internally to help improve platform functionality
- Monitor and report account health indicators such as product adoption and engagement metrics
Requirements
- Reside in Mexico
- Demonstrate fluency in both English and Spanish
- Bring one to three years of experience in a customer-facing or customer success capacity, preferably within SaaS
- Possess strong verbal and written communication abilities
- Show familiarity with CRM and customer success platforms such as Vitally, Zendesk, Gainsight, or Salesforce
Qualifications
- Prior experience working within the automotive industry
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position specifically for candidates based in Mexico.
What language skills are required for this role?
Candidates must be fluent in both English and Spanish.
How much experience is required to apply?
Applicants need one to three years of experience in a customer-facing or customer success role, ideally in SaaS.
What salary does this position offer?
The provided job posting does not specify a salary.
Sample Interview Questions
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