Remote opportunity at
LiaHiaCustomer Success Manager
LiaHia operates as a reverse-recruiting agency that assists job seekers throughout the United States. The organization is seeking a Customer Success Manager to act as the…
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About This Role
LiaHia operates as a reverse-recruiting agency that assists job seekers throughout the United States. The organization is seeking a Customer Success Manager to act as the main liaison for clients. In this capacity, the individual will facilitate seamless client onboarding, deliver structured weekly progress reports, manage expectations regarding deliverables and timelines, resolve issues, and coordinate efforts between internal coaches, recruiters, and operations teams while maintaining accurate records within CRM systems.…
Job Description
LiaHia operates as a reverse-recruiting agency that assists job seekers throughout the United States. The organization is seeking a Customer Success Manager to act as the main liaison for clients. In this capacity, the individual will facilitate seamless client onboarding, deliver structured weekly progress reports, manage expectations regarding deliverables and timelines, resolve issues, and coordinate efforts between internal coaches, recruiters, and operations teams while maintaining accurate records within CRM systems.
This contracting position suits professionals who possess strong organizational capabilities, communicate effectively in English, and thrive on client support. The role involves variable hours that depend on client workload, and weekly hours are not guaranteed.
Responsibilities
- Guide clients through initial setup, workflow, and expectations during onboarding
- Deliver structured progress reports to clients on a weekly basis
- Manage expectations regarding project timelines and deliverables
- Address client concerns and escalate problems when necessary
- Collaborate with operations, coaches, and reverse recruiters
- Keep client records updated within CRM platforms
Requirements
- Possess two to four or more years of experience in customer success, account management, client service, recruiting coordination, or customer support
- Demonstrate excellent English communication skills
- Display strong organizational abilities
- Bring experience utilizing project management tools or CRM systems
Core Skills
Benefits
- Compensation ranges from $8 to $12 USD per hour
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the employment type for this role?
This is a freelance or contractor position.
What is the pay rate for the Customer Success Manager?
The compensation is between $8 and $12 USD per hour, with hours varying based on client load and not guaranteed.
What experience is required to apply?
Candidates must have two to four or more years of experience in client success, customer success, account management, customer support, or recruiting coordination.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.