Remote opportunity at
TenableCustomer Success Manager
Tenable, an exposure management organization, is looking for a Customer Success Manager to join its team. This role functions as a trusted advisor for strategic accounts,…
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About This Role
Tenable, an exposure management organization, is looking for a Customer Success Manager to join its team. This role functions as a trusted advisor for strategic accounts, focusing on driving customer retention, expansion, and satisfaction. The person in this position will take ownership of complex accounts, tackle adoption challenges proactively, and deliver measurable business outcomes. This is a remote position requiring the candidate to reside in the Greater Brisbane Area of…
Job Description
Tenable, an exposure management organization, is looking for a Customer Success Manager to join its team. This role functions as a trusted advisor for strategic accounts, focusing on driving customer retention, expansion, and satisfaction. The person in this position will take ownership of complex accounts, tackle adoption challenges proactively, and deliver measurable business outcomes.
This is a remote position requiring the candidate to reside in the Greater Brisbane Area of Queensland, Australia, as the work centers on local clients and necessitates regular on-site visits. Travel of at least 50 percent of the time is expected to support customer interactions and business events.
The ideal candidate possesses extensive experience in customer-facing roles and account management within SaaS environments. Tenable offers an inclusive workplace culture that values collaboration, professional growth, and innovative cybersecurity solutions.
Responsibilities
- Manage the onboarding process for high-value and complex accounts to ensure strong initial foundations
- Build strategic connections with senior stakeholders via frequent in-person meetings
- Handle renewal and expansion strategies using a structured sales methodology
- Track customer health indicators and adoption metrics to mitigate risks and refine approaches
- Design and implement tailored adoption strategies utilizing technical product knowledge
- Represent customer feedback internally to influence product roadmaps and service enhancements
- Partner with cross-functional departments such as Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support
- Mentor and guide Associate and Customer Success Managers regarding best practices and professional growth
Requirements
- Reside in the Greater Brisbane Area, Queensland, Australia, with the ability to travel to client sites regularly
- Possess at least 8 years of total experience in customer-facing roles
- Accumulate at least 5 years of experience in account management, sales, or customer retention and growth
- Demonstrate expertise in managing subscription-based or SaaS accounts
- Show a proven history of meeting or exceeding renewal and expansion quotas
- Travel at least 50 percent of the time for customer engagements and business events
- Use tools such as Salesforce.com and Google Workspace proficiently
Qualifications
- Hold a Bachelor’s degree or possess equivalent work experience
- Demonstrate prior experience mentoring or coaching team members
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, it is a remote role, but the successful applicant must live in the Greater Brisbane Area, Queensland, Australia, and be able to make regular on-site visits.
What travel is required for this role?
The position requires a willingness to travel at least 50 percent of the time, typically a few times per quarter.
What level of experience is needed?
Candidates must have a Bachelor's degree or equivalent work experience, featuring 8 plus years in customer-facing roles and 5 plus years in account management or sales.
What is the salary for this position?
The job posting does not specify the salary.
Sample Interview Questions
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