Remote opportunity at
AnteriadCustomer Success Manager- West
Anteriad is seeking a remote Customer Success Manager for the West region, specifically considering candidates in the Mountain and Pacific time zones. The company provides data-driven…
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About This Role
Anteriad is seeking a remote Customer Success Manager for the West region, specifically considering candidates in the Mountain and Pacific time zones. The company provides data-driven marketing solutions, including demand generation, display advertising, content syndication, and database services, designed to assist B2B marketers with customer acquisition and account-based marketing. In this role, you will act as a central bridge between sales, operations, and customers to deliver comprehensive post-sale support and…
Job Description
Anteriad is seeking a remote Customer Success Manager for the West region, specifically considering candidates in the Mountain and Pacific time zones. The company provides data-driven marketing solutions, including demand generation, display advertising, content syndication, and database services, designed to assist B2B marketers with customer acquisition and account-based marketing. In this role, you will act as a central bridge between sales, operations, and customers to deliver comprehensive post-sale support and operational guidance.
This position is suited for an independent professional who can manage client accounts across both enterprise and non-enterprise levels. You will handle inquiries from the initial quote stage through campaign wrap-up, utilizing tools like Salesforce, Qlik, and proprietary platforms. Your day-to-day duties will involve collaborating with international and domestic operations teams, tracking campaign statuses using cases, and presenting performance reports such as check-ins and quarterly business reviews. Additionally, you will partner with sales directors to help clients optimize their investments and achieve growth.
Anteriad encourages an environment that supports professional growth and work-life balance by offering flexible paid time off, mentoring programs, and training opportunities. Employees also receive comprehensive health coverage, retirement planning options with company matching, disability insurance, and paid family leave policies.
Responsibilities
- Provide post-sale support and answer inquiries regarding content syndication, display advertising, and data services for internal and external stakeholders
- Partner with US and India operations teams to deliver customer support and insights across enterprise and non-enterprise accounts
- Identify and escalate urgent situations arising from customer or internal inquiries during any stage of a campaign
- Collaborate with sales directors to develop growth strategies and help customers expand their investments
- Execute and present check-ins, campaign summaries, and quarterly business reviews
- Utilize Salesforce cases to track campaign statuses and handle pre-sales support activities
- Master the end-to-end operational process from initial quote to campaign wrap-up generation
Requirements
- Minimum of 5 years of related professional experience in support, direct database marketing, or demand generation
- Familiarity with database products and services
- Location in the MST or PST time zones for remote work
- Strong oral and written communication skills with a team-oriented approach
Qualifications
- Ability to learn and operate SaaS platforms including Salesforce, Qlik, and Anteriad Marketing Cloud
Core Skills
Benefits
- Choice of 3 comprehensive medical plans along with dental and vision coverage
- Company-paid short-term disability, long-term disability, and life insurance
- Optional supplemental life, accident, and critical illness insurance plans
- 401K plan with company match
- Flexible paid time off and generous holiday schedule
- Fully paid 12-week primary caregiver leave and 2-week parental bonding leave
- Training and development with unlimited access to Percipio LMS
- Professional mentoring program and community outreach volunteering via Anteriad Cares
Frequently Asked Questions
Is this position remote?
Yes, this is a remote role, but applicants must be located specifically within the Mountain (MST) or Pacific (PST) time zones.
What is the employment type?
The posting specifies that this is a full-time employment opportunity.
What salary does Anteriad offer for this role?
The salary for this position is not stated in the job posting.
What kind of experience is required for this role?
Candidates must have five or more years of related experience in support, specifically within a direct database marketing or demand generation environment.
Sample Interview Questions
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