Remote opportunity at
Obsidian SecurityCustomer Success Operations Analyst
Obsidian Security is hiring a remote, full-time Customer Success Operations Analyst to establish a brand-new Service Operations function within their Customer Success team. Obsidian builds a…
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About This Role
Obsidian Security is hiring a remote, full-time Customer Success Operations Analyst to establish a brand-new Service Operations function within their Customer Success team. Obsidian builds a cybersecurity platform focused on protecting SaaS environments, non-human identities, and AI agent integrations for enterprise clients. In this foundational role, you will serve as the primary consumer of data provided by Business Systems, transforming raw information into automated reports, dashboards, and AI-assisted tooling. This…
Job Description
Obsidian Security is hiring a remote, full-time Customer Success Operations Analyst to establish a brand-new Service Operations function within their Customer Success team. Obsidian builds a cybersecurity platform focused on protecting SaaS environments, non-human identities, and AI agent integrations for enterprise clients. In this foundational role, you will serve as the primary consumer of data provided by Business Systems, transforming raw information into automated reports, dashboards, and AI-assisted tooling.
This position is well-suited for professionals who favor an AI-first mindset, looking to replace manual and ad-hoc processes with deterministic data plumbing and non-deterministic LLM-driven workflows. You will collaborate closely with engineering, security, and business systems teams to shape data access governance, maintain high data quality, and streamline customer metrics, health tracking, quarterly reviews, and technical support diagnostics.
Responsibilities
- Manage the reporting and automation layer for Customer Success by translating stakeholder objectives into field-level technical specifications.
- Develop automated reporting and AI-driven tools that track customer health, power executive dashboards, and simplify business reviews.
- Implement automated workflows for adoption and renewal tracking alongside repetitive support functions such as ticket triage and diagnostics.
- Establish cross-platform integrations linking support applications like Zendesk with platforms such as Salesforce, Slack, and the corporate data warehouse.
- Partner with Business Systems and Security teams to define a secure, auditable data access model for Customer Success operations.
- Keep data sources documented and clean while proactively identifying inconsistencies, gaps, and governance concerns.
Requirements
- Possess a strong AI-first problem-solving orientation that favors agentic or LLM-driven solutions over one-off scripts.
- Bring practical background working with modern data platforms like Databricks for querying, semantic views, and data modeling on governed marts.
- Have familiarity utilizing Python or an equivalent scripting language to handle data automation and transformations.
- Demonstrate strong communication skills to convert ambiguous business reporting needs into concrete technical data requirements.
- Understand data access governance and security best practices concerning customer-tenant information.
- Feel comfortable operating amidst ambiguity alongside engineering and business systems stakeholders.
Qualifications
- Possess experience working with Salesforce data or customer success tools such as Totango, Gainsight, or Zendesk.
- Have a background in designing or setting up automations for technical support workflows and cross-platform integrations using established integration platforms.
- Prior exposure to cybersecurity, SaaS security, or a technical B2B SaaS environment.
Core Skills
Benefits
- Competitive compensation package featuring equity and a 401(k) plan
- Comprehensive healthcare coverage that includes dental and vision options
- Flexible paid time off policy alongside paid holidays
- Twelve weeks of family or new parent leave
- Access to resources supporting personal and professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status of this role?
This position is fully remote.
What is the employment type?
This is a full-time position.
What is the salary range for this position?
The base salary range is $120,000 to $130,000 USD, with additional eligibility for equity awards and potential sales commission or incentive compensation.
Sample Interview Questions
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