Remote opportunity at
Pro Coffee GearCustomer Success - Remote/Worldwide
Pro Coffee Gear, a fast-growing e-commerce business operating within the coffee equipment sector, is looking for a Customer Success leader. This remote, globally distributed role directs…
Career Tools
About This Role
Pro Coffee Gear, a fast-growing e-commerce business operating within the coffee equipment sector, is looking for a Customer Success leader. This remote, globally distributed role directs the entire customer experience department to boost retention, satisfaction, and operational efficiency. The position suits an experienced professional ready to guide a global team, handle post-sales operations, and improve workflows across multiple communication platforms. The person in this role will take charge of the…
Job Description
Pro Coffee Gear, a fast-growing e-commerce business operating within the coffee equipment sector, is looking for a Customer Success leader. This remote, globally distributed role directs the entire customer experience department to boost retention, satisfaction, and operational efficiency. The position suits an experienced professional ready to guide a global team, handle post-sales operations, and improve workflows across multiple communication platforms.
The person in this role will take charge of the complete customer journey, from onboarding and equipment setup to shipping, returns, and damage management. Responsibilities include supervising support and service coordination, assisting consultative sales through multiple channels, and generating accurate quotes via Shopify and QuickBooks. Furthermore, the position requires collaborating across departments to automate workflows, resolve operational hurdles, and streamline processes for a growing brand.
Responsibilities
- Define and scale customer success strategies to support business growth while tracking key performance indicators and team goals
- Build, mentor, and manage a customer success team covering support, aftersales, and service coordination
- Facilitate consultative sales communications via email, SMS, and social platforms
- Generate accurate and timely quotes and invoices using QuickBooks and Shopify
- Oversee client onboarding, equipment installation coordination with technical partners, and ongoing support inquiries
- Manage orders for parts, filters, and accessories, including sourcing specialty items not listed online
- Handle logistics, damage, and return claims while collaborating with logistics teams for fast resolutions
- Identify recurring operational issues and implement automation or process improvements
Requirements
- At least 5 years of experience in customer success or client-facing operations
- Minimum 2 years of leadership experience
- Background in e-commerce operations
- Outstanding written and verbal communication skills
- Strong problem-solving and analytical skills with attention to detail
- Must submit a CV in English
Qualifications
- Experience with QuickBooks and Shopify
- Familiarity with the specialty coffee industry or professional coffee equipment
Core Skills
Benefits
- Remote-first, globally distributed team
- Flexible work environment
- Opportunity to lead a high-impact function within a growing brand
- Collaborative and innovative culture focused on coffee
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote-first, globally distributed team with a flexible work environment.
What experience is required for this role?
Applicants must have a minimum of 5 years of experience in client-facing operations or customer success, including at least 2 years in a leadership capacity, alongside a background in e-commerce operations.
What salary is offered for this position?
The salary is not stated in the job posting.
How should applicants submit their application?
All applicants must submit their CV in English, as submissions in other languages will not be considered.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.