Remote opportunity at
McGraw Hill LLC.Customer Success Representative, Inside
McGraw Hill LLC is hiring a remote Inside, Customer Success Representative to join the Higher Education team. The organization delivers personalized course materials, digital learning platforms,…
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About This Role
McGraw Hill LLC is hiring a remote Inside, Customer Success Representative to join the Higher Education team. The organization delivers personalized course materials, digital learning platforms, and supplements to support academic and professional success. In this role, the representative will assist college administrators and faculty members by supplying resources, guidance, and training for solutions such as Connect and SIMnet. The position centers on fostering customer loyalty, boosting student engagement, driving…
Job Description
McGraw Hill LLC is hiring a remote Inside, Customer Success Representative to join the Higher Education team. The organization delivers personalized course materials, digital learning platforms, and supplements to support academic and professional success. In this role, the representative will assist college administrators and faculty members by supplying resources, guidance, and training for solutions such as Connect and SIMnet.
The position centers on fostering customer loyalty, boosting student engagement, driving retention, and improving educational outcomes. Ideal candidates will manage customer pipelines alongside sales teams, increase digital tool adoption, and support expansion opportunities. This work-from-home position is ideally suited for professionals residing in the Central or Eastern Time Zones who can maintain a high level of organization in a virtual environment.
Responsibilities
- Build and maintain expertise in McGraw Hill Higher Education digital solutions, instructional design concepts, and learning science
- Track sales pipelines, measure velocity, and monitor customer data using Salesforce and Gainsight
- Collaborate with sales and customer success groups to evaluate client needs and outline implementation strategies
- Manage onboarding workflows for new and returning clients to ensure positive experiences
- Host individual and group training sessions via Zoom to deliver consultative support
- Answer inquiries and resolve issues by researching and partnering with technical support, product, and sales teams
- Attend strategy meetings and share feedback to assist in improving services and products
Requirements
- Possess a Bachelor Degree
- Bring one to two years of background in customer success or software implementation
- Demonstrate strong presentation and communication capabilities
- Succeed in a virtual, work-from-home setting requiring organization and attention to detail
- Maintain authorization to work for any United States employer
- Complete five to ten percent travel annually
Qualifications
- Higher education industry experience
- Previous teaching, coaching, or instructional design background
- Familiarity with Gainsight and Salesforce platforms
Core Skills
Benefits
- Annual salary ranging from $60,000 to $70,000
- Potential annual bonus plan
- Medical and other comprehensive benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote, work-from-home role ideally open to applicants living in the Central or Eastern Time Zones.
What is the salary range for this role?
The annual base pay ranges from $60,000 to $70,000, and an annual bonus plan may also be provided.
What travel is required?
The position requires five to ten percent travel throughout the year.
What education is needed to apply?
Applicants must hold a Bachelor Degree.
Sample Interview Questions
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