Remote opportunity at
SleekCustomer Success - UK Clients - Remote
Sleek is looking for a Customer Success professional to handle UK clients and drive renewals, upsells, and cash collection targets. Operating in the tech-enabled corporate services,…
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About This Role
Sleek is looking for a Customer Success professional to handle UK clients and drive renewals, upsells, and cash collection targets. Operating in the tech-enabled corporate services, accounting, and payments space, Sleek supports micro entrepreneurs and small businesses globally. This role is focused on managing client portfolios, investigating interactions to resolve issues cross-functionally, and ensuring high satisfaction and retention rates. The position requires strong data-driven pipeline management and collaboration with departments…
Job Description
Sleek is looking for a Customer Success professional to handle UK clients and drive renewals, upsells, and cash collection targets. Operating in the tech-enabled corporate services, accounting, and payments space, Sleek supports micro entrepreneurs and small businesses globally. This role is focused on managing client portfolios, investigating interactions to resolve issues cross-functionally, and ensuring high satisfaction and retention rates.
The position requires strong data-driven pipeline management and collaboration with departments such as accounting, product, and data. Candidates will participate in a multi-stage interview process including a screening call, a technical round with a live case study and roleplay, a behavioural fit assessment, and a professional reference check. Background screening, which may cover education, criminal history, political exposure, and credit history, is required due to Sleek's status as a regulated entity.
Responsibilities
- Achieve monthly renewal rate targets along with CSAT, expansion, and churn goals
- Investigate end-to-end customer interactions and collaborate cross-functionally to drive resolutions
- Ensure high customer satisfaction to support trust, retention, and seamless renewals
- Meet monthly cash collection targets through renewals, upsells, and upgrades
- Manage and track personal pipeline using a data-driven approach and prioritize ticket resolution
- Partner with accounting, corporate secretarial, product, and data teams to improve renewal processes
Requirements
- Minimum of 8 years of experience in sales, account management, or customer success carrying a sales quota
- Experience working with SMEs, startups, or fast-paced setups in the UK market
- Familiarity with Tableau, Zendesk, and Hubspot
- Experience managing complex customers, troubleshooting, and handling escalations
- Strong English language proficiency with clear communication and active listening skills
Core Skills
Benefits
- Generous paid time off and holiday schedules
- Eligibility for the employee share ownership plan for certain staff
- Flexibility to work from home and the option to work fully remote from anywhere in the world for 1 month each year
- Internal and external training programs for personal and professional growth
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the role as remote and offers the flexibility to work from home.
What experience is required for this role?
Candidates must have a minimum of 8 years of experience in sales, account management, or customer success in a quota-carrying, customer-facing capacity, specifically with UK market startups or SMEs.
What is the salary for this position?
The salary is not stated in the job posting.
What does the interview process involve?
The process includes a one-way video screening, a technical round with a hiring manager featuring a live case study and roleplay, a behavioural fit assessment, and reference verification.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.